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Voice over IP Fundamentals (640-461)

Voice over IP Fundamentals (640-461)

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Voice over IP Fundamentals (640-461)

5 Sessions -
12 Hours of Interactive Training

Voice over IP Fundamentals is designed to meet the requirements of the Cisco ICOMM v8.0 (640-461) exam. This course will introduce and teach individuals how to maintain and operate Cisco Unified Communications solutions that are based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This is considered an associate-level course similar to LearnKey's Routing and Switching Fundamentals course. This course will introduce you to the architecture, components, functionalities, and features of Cisco Unified Communications solutions and will assist you in daily job tasks such as system monitoring, moves, adds, and changes performed on Cisco Unified Communications Manager, Manager Express, Unity Connection, and Unified Presence.

Benefits
  • Learn the components of a Cisco Unified Communications solution
  • Understand call flows in Cisco Unified Communications Manager and Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Manager Express

About The Author
Tom Carpenter is a trainer, consultant and author specializing in networking technologies and Microsoft solutions. Tom has written more than 15 books on topics ranging from Windows Server to wireless networking. He has trained more than 30,000 IT professionals since 1997 in face-to-face training classes and he has taught more than 60,000 through webinars and online training programs. He holds certifications with Microsoft, CompTIA and CWNP and is the current CTO for CWNP - the premiere 802.11 wireless administration certification program. With more than 20 years experience in the IT industry, Tom brings a wealth of experience to any training program.

Session 1

Section A: Introduction

  • Telephony Training
  • Why VoIP Matters
  • CCNA Voice Defined
  • ICOMM 8.0 Objectives
  • Course Organization

Section B: Telephony Principles

  • The Human Voice
  • Early Voice Technologies
  • Human Speech
  • Voice to Signal
  • The Human Ear
  • Signal to Voice
  • Traditional Telephones
  • Telephone Companies

Section C: PSTN Components

  • PSTN
  • PSTN Lines
  • Local Exchange
  • Interoffice Switching
  • CO Hierarchy
  • Anatomy of a Call
  • Business PSTN Connections
  • PBX Hardware

Section D: Numbering Systems

  • Dialing Plans
  • Numbering Plans
  • NANP Rules
  • NANP Review
  • Internal Numbering Plans
  • Digit Manipulation
  • Manipulation Commands
  • Dial Plan Preparation
  • Path Selection
  • Call Coverage
  • Grade of Service
  • Dial Plan Considerations

Section E: Packetization

  • Analog to Digital
  • Sampling
  • H.261 and H.264
  • G.7xx
  • µ-Law and A-Law
  • Voice to Packet and Back

Section F: Supporting Protocols

  • TCP vs. UDP
  • RTP
  • RTCP and cRTP
  • SRTP

Section G: Signaling Protocols

  • SCCP
  • MGCP
  • H.323
  • SIP
  • Network Topologies
  • Transmission Media
  • NAT and PAT

Section H: Codec Basics

  • Codecs
  • Codecs and Cisco
  • Selecting Codecs
  • Codec Complexity

Session 2

Section A: UC Overview

  • Unified Communications
  • UC Applications
  • UC and the OSI Model
  • OSI Model Analogy
  • Networking Topologies
  • Three-Tier Design
  • Traffic Engineering
  • Traffic Shaping Model

Section B: Devices

  • Endpoints
  • Softphones
  • Infrastructure Devices
  • Networking Technologies

Section C: DSP Resources

  • Digital Signal Processors
  • DSP Functions
  • Transcoding and MTPs
  • DSP Farms

Section D: Analog Connections

  • IP Telephone Call Types
  • Analog Ports
  • Analog Signaling
  • FXS and FXO Signaling
  • E&M Signaling

Section E: Digital Connections

  • Digital Port Types
  • Digital Trunks
  • Configuring a T1 Line

Section F: Contact Centers

  • Contact/Call Centers
  • A Call Center
  • Contact Center Management
  • Call Routing and Queuing
  • Call Recording
  • Interactive Voice Response

Section G: Voice Gateways

  • Voice Gateways Defined
  • H.323 Gateways
  • H.323 Benefits
  • MGCP Gateways
  • MGCP Benefits
  • SIP Gateways
  • SIP Benefits

Session 3

Section A: Understanding Dial-Peers

  • Dial-Peers
  • Call Legs
  • Dial-Peer Commands
  • Dial-Peer Wildcards
  • PLAR Connections
  • Call Processing
  • Dial-Peer Directions

Section B: VLANs in VoIP Networks

  • VLANs
  • VLAN Example
  • VLAN Tagging
  • VLAN Trunk Example
  • VLAN Trunking Protocol
  • VTP Modes
  • Voice VLANs
  • Managing VLANs

Section C: VoIP and PoE

  • Power over Ethernet
  • Inline PoE/Midspan PoE
  • Endpoint PoE
  • 802.3-2005: Clause 33
  • PoE Fault Protection
  • PoE Classes
  • Cisco PoE Modes
  • Configuring PoE

Section D: QoS in Voice Networks

  • Mobility
  • Potential VoIP Problems
  • Jitter Buffers
  • Network Analysis
  • Impact of Voice Data
  • Packet Size/Performance
  • Convergence

Section E: QoS Protocols

  • Voice Packet Requirements
  • Mean Opinion Scores
  • IP Precedence
  • DiffServ
  • 802.1p/Q
  • Alternative QoS Solutions
  • The Right Solution

Section F: Voice Gatekeepers

  • Gatekeepers
  • Zones
  • Types of Gatekeepers
  • Gatekeeper Signaling
  • Gatekeeper Interactions
  • Dynamic Zone Prefix
  • Gatekeeper Fault Tolerance

Section G: Cisco Call Managers

  • CUCME
  • CUCME Device Restrictions
  • Planning a CUCME Installation
  • CUCME Installation
  • CUCM
  • Planning a CUCM Installation
  • Installing CUCM

Session 4

Section A: User Accounts

  • User Creation Options
  • Creating Users in CUCME
  • End User Properties

Section B: IP Phones

  • Cisco IP Phone Installation
  • Phone Boot Process
  • DHCP Configuration
  • TFTP Configuration
  • NTP Configuration

Section C: Endpoints

  • Creating/Modifying Endpoints in CUCME
  • Creating an Endpoint in the CLI
  • Creating/Modifying Endpoints in CUCM

Section D: Calling Privileges

  • Calling Privilege Details
  • CoS Configuration Components
  • Partitions
  • Time-of-Day Routing
  • Time Periods and Scheduling
  • CMCs/FACs
  • PLAR

Section E: Configuring Features

  • Barge/Privacy
  • Barge/cBarge
  • Call Blocking
  • Configuring Blocking and Logout
  • Call Park
  • Call Transfer/Forwarding
  • Intercom
  • Intercom Setup
  • Native Presence
  • Mobility in CUCM
  • Verifying Features

Section F: Maintaining CUCM

  • CDR Reports
  • CMR Reports
  • Accessing Reports in CUCM
  • System Backups

Session 5

Section A: Supporting Users

  • PSTN Connectivity
  • Show Connectivity
  • Voice Ports/Verify Service

Section B: Voice Messaging and Cisco Unity

  • Cisco Voice Messaging
  • Unity Express Hardware
  • Unity Express Features
  • Installing Unity
  • Administering Unity

Section C: Understanding and Managing Presence

  • Presence
  • Mobility
  • Mobility Advantage
  • IP Communicator
  • Cisco Unified Mobile Communicator
  • Dual-Mode Phones
  • Configuring Unified Presence

Section D: Troubleshooting VoIP

  • Assessing Connection
  • Common Problems
  • Symptoms
  • Monitoring Tools
  • Using Pathping

Section E: VoIP Security

  • Security Problems
  • Attack Points
  • Hacking Examples
  • Perimeter Security
  • Connection Security
  • Security Monitoring