The ITIL® Foundation exam is an entry-level certification and offers a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices. ITIL encourages change through transformation and improving efficiency in a predictable cycle. This certification is best suited for:
- IT Managers/Support Team
- System Administrators/Analysts
- Operations Managers
- Database Administrators
- Quality Analysts
- Development Team/Application Management Team
- Process Owners/Practitioners
- Delivery Professionals
- IT Maintenance
- Software Testers
The ITIL® Foundation course is a great first step in moving into the world of process and gaining options in the workplace. Over 10,000 organizations have adopted ITIL worldwide so it's a well-established and accepted process with plenty of growth. Being ITIL certified also allows one a number of options end even allows one to sometimes skip the "paying your dues" stage of employment and jump into better positions with competitive pay and benefits. ITIL is very software-oriented and is ideal for IT professionals.
ITIL® Foundation course with instructive video, interactive labs, pre-test/post-test, test preparation program, and the exam voucher.