Tech Support Professional

Key Role

A tech support professional provides technical assistance, support, and advice to customers, users, and team members. This position requires the individual to interpret problems and provide technical support for hardware, software, and systems.

Quick Facts

  • Median Pay: $46,000-$49,000 per year
  • Minimum Education: Industry Certifications or Associate's Degree
  • Careers available in many industries (government, retail, manufacturing, data processing, and other information industries)

Job-Related Tasks

  • Answer telephone calls
  • Analyze problems using automated diagnostic programs
  • Resolve recurrent difficulties encountered by users
  • Communicate with customers and end-users to resolve technical issues
  • Evaluate and test organization's network systems
  • Ensure networks work correctly by performing regular maintenance and troubleshooting

Personal Characteristics and Talents

  • Excellent interpersonal skills
  • Demonstrate fundamental computer skills
  • Focus on multiple tasks at a time
  • Analytical skills
  • Excellent speaking and writing skills
  • Creativity in problem solving
  • Listening and customer service skills

Recommended Education

  • Technical certifications
  • Associate's Degree in computer science, information systems, or related field (Recommended not required)
  • Practical experience in related field

Career Opportunities

  • Computer Support Specialist
  • Technical Support Specialist
  • Help-Desk Technician

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition, Computer Support Specialists, on the Internet at (visited March 26, 2014).

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LearnKey Learning Path

Our prescribed Tech Support Professional career ready series is a well balanced blend of Industry leading certification prep and professional development. Included in the Tech Support Professional series are LearnKey Certified courses that will prepare individuals for industry certifications, as well as courses designed to teach users the skills needed to attain and maintain employment.

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Technical Development Courses:

Estimated training hours*: 94

Personal Development Courses:

Estimated training hours*: 30

*Estimated time includes viewing hours only and does not include test prep or certification exams