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Telephone Collections Course

Experts Carol  Tuffahah , Marty  Grandinetti

The Telephone Collections course teaches the core concepts, skills, and knowledge to effectively increase collection of accounts receivable and, ultimately, affect your bottom line. Experts Carol Tuffahah and Margie Grandinetti take you step by step through the collection process, providing valuable insight to the behavior styles and danger signals you may encounter in the process. At the conclusion of this course, you will be familiar with the communication skills and steps to increase your collection effectiveness.


  • Guide the collection process and yield higher returns.
  • Increase your collection rate and your bottom line.
  • Improve productivity of your entire collection staff.

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2 Sessions / 1 Hour
Product ID # 073298
Made in the USA

Single user price: $350

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