LearnKey Training

The Rewards of Telephone Courtesy Course

The Rewards of Telephone Courtesy Course

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The Rewards of Telephone Courtesy Course

1 Sessions -
1 Hour of Interactive Training

Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency and understand the impact telephone courtesy has on both coworkers and customers on the other end of the phone. Course Time: 00:22:21

  • Learn the steps that lead to improved telephone service
  • Learn how to handle multiple calls while staying calm and professional
  • Learn the proper techniques to transfer calls and solve communication problems

About The Author

Session 1

Section A: Telephone Courtesy Pays

  • Become an Expert
  • Handling Calls
  • Answering Calls
  • Handling Problems
  • Handling Calls for Others
  • Review