LearnKey Training

A+ (220-902) Domain 5: Operational Procedures Course

A+ (220-902) Domain 5: Operational Procedures Course

A+ (220-902) Domain 5: Operational Procedures Course

1 Sessions -
2 Hours of Interactive Training

The 220-902 series finishes with a course on operational procedures. This includes safety procedures, environmental impacts, privacy, and prohibited content and what to do in case any of these procedures are not followed properly. A major portion of this course will cover communication and professionalism, with an emphasis on how to manage one's time well and proper ways of dealing with customers. Lastly, the course will cover the CompTIA troubleshooting theory and how it applies not only to the exam, but to everyday troubleshooting. This course thoroughly covers the objectives in the Operational Procedures domain on the A+ 220-902 exam. ____________________________________________________ Included with the purchase of this course is a project workbook. With 215 pages of practice exercises consisting of hands-on labs, conceptual design exercises, and troubleshooting exercises, all with the purpose of sharpening your skills in preparation for the A+ 220-902 exam. The workbook maps directly to the video portion of this course, making it easy for you to get the right kind of training and practice for each exam objective.

  • Gain the skills and confidence required to successfully obtain your A+ certification
  • Interactive labs and dozens of pre/post test questions covering all exam objectives
  • View your online courseware anytime, anywhere

About The Author
Jason Manibog, LearnKey’s senior instructor, has spent over 15 years in the Information Technology arena as a trainer, consultant, and courseware writer. Jason is a Microsoft Certified Trainer with multiple certifications in Microsoft, CompTIA, and Adobe. Jason brings a wealth of real-world experience and the ability to explain things in very practical, real-life like terms to any class he teaches, courseware he writes, or e-Learning courses he develops.

Session 1

Section A: Operational Procedures

  • Introduction

Section B: Safety Procedures

  • Equipment Grounding
  • Component Handling and Storage
  • Toxic Waste Handling
  • Personal Safety and Lifting Techniques
  • Cable Management
  • Safety Goggles and Air Masks
  • Regulation Compliance

Section C: Environmental Impacts

  • Material Safety Data Sheet
  • Temperature, Humidity, and Ventilation
  • Power Surges, Brownouts, Blackouts
  • Airborne Protection
  • Dust and Debris
  • Local Regulation Compliance

Section D: Prohibited Content and Privacy

  • Incident Response
  • Licensing
  • Personally Identifiable Information
  • Corporate Policies and Best Practices

Section E: Communication and Professionalism

  • Proper Language
  • Positive and Confident Attitude
  • Active Listening
  • Cultural Sensitivity
  • Be on Time
  • Avoid Distractions
  • Difficult Customers
  • Expectations and Communication
  • Customers and Confidential Material

Section F: Troubleshooting Theory

  • Corporate Policies to Consider
  • Identify the Problem
  • Establish a Theory of Probable Cause
  • Test the Theory
  • Establish and Implement a Solution
  • Verify Full System Functionality
  • Document Findings, Actions, Outcomes

Section G: Exam Preparation

  • Test Tips
  • Practice Test Questions