LearnKey Training

The Business of Listening Course

The Business of Listening Course

The Business of Listening Course

1 Sessions -
1 Hour of Interactive Training

LearnKey's The Business of Listening course, based on the book Business of Listening by Diane Bone, will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will learn ten steps to controlling emotional "hot buttons" and the impact of good listening skills on productivity. Becoming an active listener will help your productivity and success by helping you extract important details from every message.

  • Become a more involved, active listener.
  • Build good listening skills and improve productivity.
  • Become aware of the "silent" messages.

About The Author
Diana Bonet develops and conducts seminars on listening, speaking and writing for major corporations throughout the United States, Canada and Europe. Author of more than five great-selling Crisp books, Diane is also an active member of the International Listening Association and the National Speaker’s Association.

Session 1

Section A: The Business of Listening

  • Introduction
  • Lazy Listening

Section B: Key Elements of Listening

  • Hear and Interpret
  • Feedback
  • Analyze

Section C: Listening Styles and Attitudes

  • Listening Style
  • Bad Habits

Section D: Tips for Tip Top Listening

  • Learning to Listen
  • Ten Tips
  • Conclusion