LearnKey Training

Team Problem Solving Course

Team Problem Solving Course

Team Problem Solving Course

1 Sessions -
1 Hour of Interactive Training

Team dynamics often create their own set of problems. Don't try to find solutions alone - do it with the proven resolution techniques outlined in this easy-to-follow, ready-to-apply program. This interactive LearnKey course based on the book Team Problem Solving by Sandy Pokras shows you step-by-step how to rationally confront issues and how to systematically resolve them. Real solutions prevent recurrent problems.

  • Identify and overcome obstacles as a team.
  • Use the best techniques to resolve issues effectively.
  • Follow the steps to find the best solutions.

About The Author
President of Viability Group Inc., a team-building, communication training and management consulting firm, Sandy Pokras, holds a certificate in Interpersonal Counseling from the Advance Organization of Copenhagen. Mr. Pokras conducts training sessions for a wide range of organizations from the Federal Reserve Bank to IBM to the University of California.

Session 1

Section A: Team Problem Solving

  • Introduction
  • Course Overview
  • Fact File

Section B: Problem Recognition

  • Process
  • Gathering Information
  • Fact File

Section C: Problem Labeling

  • Data Collection
  • Labeling Techniques
  • Defining the Label
  • Fact File

Section D: Problem-Cause Analysis

  • Root Cause
  • Techniques
  • Fact File

Section E: Optional Solutions

  • Confirming Root Cause
  • Search for Solutions
  • Fact File

Section F: Resolving the Problem

  • Decision Making
  • Fact File
  • Action Planning
  • The Six Steps