LearnKey Training

Handling Conflict and Confrontation Course

Handling Conflict and Confrontation Course

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Handling Conflict and Confrontation Course

1 Sessions -
2 Hours of Interactive Training

There's no escaping conflict in the workplace, at home or with your personal relationships. Whenever diverse individuals work together, there are bound to be differences of opinion, miscommunication and unwelcome criticism - even out-and-out confrontations. In this solution-based interactive media, you'll find proven tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat.

  • Practice conflict resolution skills through exercises
  • Develop strategies to help you resolve differences
  • Discover techniques for solving all kinds of people problems

About The Author
This training series was produced by LearnKey and content partner National Seminars Group. National Seminars is one of the nation's leading providers of continuing education. Each year, they provide more than 7,000 seminars and conferences in the United States and Canada. In their 20-year history, more than 10 million professionals have participated in these programs.

Session 1

Section A: Understanding Conflict

  • Introduction
  • Positive Effects
  • Negative Effects
  • Misconceptions
  • Reflections

Section B: Types of Conflict

  • Three Types
  • Internal Conflict
  • Interpersonal Conflict
  • Intergroup Conflict
  • Reflections

Section C: Stages of Conflict

  • Three Stages
  • Everyday Concerns
  • Significant Challenges
  • Overt Battles
  • Reflections

Section D: Managing Conflict

  • Five Styles
  • Collaboration
  • Obliging
  • Dominating
  • Avoiding
  • Comprimising
  • Reflections

Section E: Maintaining Relationships

  • Principles
  • Guidelines
  • Constructive Confrontation
  • Communication Tips

Section F: Emotions of Conflict

  • Emotional Responses
  • Four Questions
  • Rejection Response

Section G: Responses to Avoid

  • Emotional Don'ts
  • Closer Look