Install, modify, clean, and repair computer hardware and software
Run automated diagnostic programs to resolve problems
Promptly provide client support and technical issue resolution via email, phone and other electronic medium
Provide training to clients in the use of system and applications
Obtain general understanding of OS and application operations related to company offered services
Recommended Education:
Prerequisite:
High school diploma or equivalent
Industry certifications
Job Skills:
A+ Certification
Network+ Certification
MCP Certification
Security+ Certification
MCAS Certification
Self motivated, detail-oriented and organized
Strong problem-solving, analytical, and communication skills
Experience with hardware and software issues
Proficient in Internet related applications - email clients, FTP clients and Web Browsers
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Ability to write reports, business correspondence, and procedure manuals
Employment Opportunities:
Employment of technical support specialists is expected to increase by 13 percent from 2006-2016. In addition, this occupation is expected to add 155,000 jobs over the projection decade. Demand for these workers will result as organizations and individuals continue to adopt increasingly sophisticated technology. Job growth will continue to be driven by the ongoing expansion of the computer system design and related services industry, which is projected to remain one of the fastest-growing industries in the U.S. economy.
Job Outlook:
Technical support specialists held about 552,000 jobs in 2006. Although they worked in a wide range of industries, about 23 percent of all computer support specialists and systems administrators were employed in professional, scientific, and technical services industries, principally computer systems design and related services. Employers of computer support specialists range from startup companies to established industry leaders. As computer networks become an integral part of business, industries not typically associated with computers-such as construction-increasingly need computer support workers.
The earning potential of a Technical Support Specialist ranges from $25,290 to $41,470 annually.
Reference: U.S. Bureau of Labor Statistics Occupational Outlook Handbook, 2008-09 Edition
