Windows XP MCDST Certification

6 Sessions –
18 Hours of Interactive Training

The Windows XP MCDST certification series from LearnKey prepares candidates for both core exams required to achieve Microsoft Certified Desktop Support Technician (MCDST) certification. In this two-course series, expert instructor Tom Carpenter shows candidates how to troubleshoot common problems with Windows XP OS and with popular Windows application programs. At the conclusion of this LearnKey series, MCDST candidates will be prepared to pass MCP exams and the knowledge and skills to superbly staff a help desk, customer service or technical support positions.

Benefits

Gain confidence in your ability to resolve MS application and operating issues.

You will increase your potential for career opportunities and advancements.

Microsoft Certified Desktop Support Technician (MCDST) certification candidates will be prepared to pass MCP exams 70-271 and 70-272.

About The Author

Tom Carpenter has delivered training programs to more than 29,000 IT professionals since 1997. He has developed and delivered courses on Windows operating systems and services as well as wireless networking and security. With experience as a systems administrator and security officer in an organization of more than 25,000 client systems, Carpenter brings a wealth of real world experience and knowledge to his courses. Tom is a CWNA, CWSP, Wireless# and MCP and is one of the founding managers of the Certified Technology Services Professional certification. He teaches technical and self-development topics to IT professionals throughout the US.

Troubleshooting Windows
Session 1

Section A: Defining a DST
· Prerequisites
· DST Qualifications
· Gathering Information
· DST Steps
· DST Terms
· DST Purpose

Section B: Preparing for OS Installation
· Installation Types
· Installation Methods
· Hardware Compatibility
· The Hard Drive
· Partition Types
· File System Types

Section C: Standard Installation
· Attended Installation
· Network Share Installation
· Product Activation
· Troubleshoot Installs

Section D: Unattended Installation
· Unattended Methods
· Using a Script File
· Imaging Tools
· Installing Setup Manager
· Running Setup Manager

Section E: Upgrading Installation
· Supported Upgrades
· User State
· Migration Tools
· Supported Settings
· Locating USMT Tools
· Gathering Settings
· Applying Settings

Section F: Post Install Updating
· Updating XP
· Automatic Updates

Section G: XP Pro vs. XP Home
· Local Features
· Network Features

Section H: Local Users & Groups
· User Accounts
· User Groups
· Create a New User
· User Properties
· Create a New Group
· Using the Command Prompt

Troubleshooting Windows
Session 2

Section A: Understanding NTFS
· NTFS Features
· File/Folder Ownership
· Simple File Sharing
· Copying & Moving Data
· Compression

Section B: NTFS Permissions
· NTFS Permission Types
· Standard Permissions
· Permission Rules
· Configuring Permissions
· Inheriting Permissions
· The Command Prompt

Section C: Shared Folders
· Shared Data
· Effective Permissions
· Mapped Drives
· Shadow Copy
· Installing Shadow Copy
· Sharing Folders

Section D: File Encryption
· EFS
· EFS Design
· EFS Features
· Recovery Agents
· Viewing Recovery Agents
· Creating Recovery Agents
· Encrypting Data

Section E: Data Storage
· Offline Files
· Synchronization
· Configure Offline Files
· Offline File Locations

Section F: Installing Local Printers
· Creating a Power User
· Setting up Printer
· Printer Properties

Section G: Installing Network Printers
· Using Printer Wizard
· Browsing the Network

Troubleshooting Windows
Session 3

Section A: Storage Device Types
· Fixed Storage Types
· Removable Storage Types
· Basic/Dynamic Disks
· Disk Management Tools

Section B: Types of Display Devices
· Display Adapters
· Display Settings
· Direct X
· DX Diag Tool
· Customizing the Display

Section C: ACPI Interface
· ACPI & Power Schemes
· Standby & Hibernation
· Power Schemes Settings
· Custom Power Settings

Section D: I/O Devices
· I/O Device Types
· Device Manager
· Hardware Profiles

Section E: User Settings & Profiles
· User Profiles
· Locating User Profiles
· Managing User Profiles
· Taskbar & Accessibility
· Regional & Language
· Mouse & Keyboard

Section F: Security Settings
· Installing MBSA
· Running MBSA
· Installing SCAS
· Running SCAS

Section G: Local Policies
· GPEDIT.MSC
· Computer Policies
· User Policies
· Refresh Policies
· RSOP Tool

Section H: Network Policies
· AD Users & Computers
· GPO Hierarchies
· GPO Inheritance
· GP Result

Windows XP MCDST Series continued

Troubleshooting Windows
Session 4

Section A: Startup & Logon
· Boot Process
· Logon Process
· Startup & Recovery
· BOOT.ini

Section B: System Performance
· System Info
· Help & Support
· Task Manager
· Performance Manager
· Log Files & Alerts

Section C: Networking: TCP/IP
· Repairing a Connection
· Connection Properties
· PING Tool
· IPCONFIG Tool
· PATHPING Tool

Section D: Troubleshooting: TCP/IP
· TRACERT
· Internet Firewall

Section E: Networking: DNS & NetBIOS
· DNS Service Server
· DNS Service Client
· NS Lookup
· WINS Service
· NBTSTAT Service

Section F: Remote Connections
· Dial-up Networking
· Managing Properties

Section G: Remote Desktop Support
· Enable Remote Desktop
· Configure Remote Desktop
· Connection & Settings
· Remote Assistance

Section H: Networking: Internet Explorer
· General Options
· Security Options
· Privacy/Content Options
· Connection Options
· Programs/Advanced Options

Troubleshooting Desktop Apps
Session 1

Section A: DST Basics
· Prerequisites
· DST Responsibilities
· DST Skills
· Troubleshooting
· Key Terms

Section B: Configuring the OS
· OS Architecture
· Registry Components
· Installing Applications
· Regional Settings

Section C: Configuring Connectivity
· Network Adapter
· IP Configuration
· PING
· TRACERT
· NS Lookup
· NBTSTAT
· Firewall

Section D: Configuring Internet Explorer
· Web Browsers
· Internet Options

Section E: Troubleshooting Internet Explorer
· Troubleshooting Issues
· Temporary Files Management
· View Objects
· User Settings

Section F: Securing Internet Explorer
· Security Tasks
· Security Levels
· Content Zone Settings
· Privacy/Content Settings
· Security Updates

Section G: Communication Applications
· Configuring Mail Client
· Email Settings
· Validate Configuration
· Newsgroup Configuration

Section H: Managing Outlook Express Data
· Backup/Import Email
· Deleting Data Store
· Restoring Files
· Email Security Settings

Troubleshooting Desktop Apps
Session 2

Section A: Outlook Express Files
· Supported Data Types
· Outlook Express Files
· Exporting Address Book
· Importing Address Book
· Managing Maintenance Tab
· Backing up Outlook Express

Section B: Microsoft Office Suites
· Office Versions
· Installing Office
· Multi-boot Installation
· Office Suite Activation
· Troubleshooting Installation

Section C: Customizing Office Suites
· Common Settings
· AutoCorrect Options
· Dictionary Option

Section D: Updating for Security
· Office Update Website
· Security Tips
· Auto Recover
· Downloading Updates
· Best Practices
· Repairing Office

Section E: MS-DOS Applications
· MS-DOS Flow
· Viewing NTVDM
· Configuring Editor

Section F: Win16/32 Applications
· Win16 Flow
· NTVDM Dependency
· Separating Memory Space
· Win32 Capabilities

Section G: Application Compatibility
· Compatibility Issues
· Compatibility Guidelines
· Compatibility Settings

Section H: Desktop Properties
· Start Menu Interface
· Customizing Taskbar
· Customizing Start Menu
· Customizing Desktop
· Customizing Folder Settings