Windows Vista MCITP: Enterprise Support Technician Series

Windows Vista MCITP: Enterprise Support Technician Series Training

8 Sessions –

24 Hours of Interactive Training

In this series learn to effectively take care of the client machine, and get the software where you need it throughout your enterprise and on your timeline. Evaluate basic and advanced functions of working with Vista Clients. Our experts will take you step by step through exactly what it takes to deploy applications and solutions from server to clients. Learn important issues and work through some of the workflows that are critical in large enterprise deployments. Upon completion of this series you will be able to understand and use the power of deployment and maintenance features built into the Windows Server 2008 and Vista Client enterprise solution.

Benefits

Provides troubleshooting tips and tricks along with the how’s and why’s of Vista

Learn how the deployment of office and other software is done right the first time

Prepares you for MCITP: Enterprise Support Technician (exams 70-620 & 70-622)

About The Author

Aaron Spurlock is an MCSE+I, MCT, CNE and CNI. He has consulted and trained on networks and computing for the past 15 years with Lucent Technologies, Mastering Computers, Scientific-Atlanta and the Florida Marlins, among others. He currently owns Technovation Design in Ogden, Utah, specializing in Windows 2000 and NetWare 5 consulting as well as home and corporate automation technologies.

Tom Carpenter has delivered training programs to more than 29,000 IT professionals since 1997. He has developed and delivered courses on Windows operating systems and services as well as wireless networking and security. With experience as a systems administrator and security officer in an organization of more than 25,000 client systems, Carpenter brings a wealth of real world experience and knowledge to his courses. Tom is a CWNA, CWSP and MCP and is one of the founding managers of the Certified Technology Services Professional certification.

Windows Vista Configuration
Session 1

Section A: Vista Overview
· Introduction
· Interface Changes
· Windows Vista Configuration
· Prerequisite Knowledge
· Vista Versions
· Home Basic Requirements
· Premium/Ultimate Requirements

Section B: Installing Vista
· Prepare for the Install
· Upgrade Options
· Clean Install
· Image Installation
· Dual Boot
· Installation Lab

Section C: Upgrade and Migration Options
· Upgrade and Migration
· Windows Easy Transfer
· Windows Anytime Upgrade
· Run Upgrade Process
· Run Easy Transfer

Section D: Post-Installation Options
· Drivers
· Device Icons
· Display Settings
· Mobile Display Settings
· Aero Configuration
· Personalize Desktop
· Aero Color and Appearance
· Aero Troubleshooting

Section E: Third Party Applications
· Program Compatibility
· General Program Issues
· Compatibility Wizard
· Performance Index

Session 2

Section A: User Account Control
· Overview
· Create Standard User
· Elevate Std Account
· Running Applications
· Elevate Application
· User Account Settings

Section B: Internet Explorer
· Internet Explorer 7
· RSS Feeds
· Page Options
· IE Configuration
· Add-ons
· Reset

Section C: IE Security Features
· Internet Explorer Security
· Site Verification
· Built-in Protection
· Privacy Options
· Phishing Filters
· Bar and Notifications

Section D: Malware and Spyware
· Windows Defender
· Using Windows Defender
· Use Defender
· Defender Options
· Software Explorer

Section E: Windows Firewall Configuration
· Windows Firewall
· Configuration Options
· Windows Firewall with Advanced Security
· Configure Firewall
· Enhanced Firewall

Section F: Restrictions and Parental Controls
· Parental Controls
· Web Restrictions
· Games/Programs
· Apply Parental Controls
· Activity Reports

Section G: Using Windows Update
· Windows Update
· Update Settings
· Update History

Session 3

Section A: Networking
· Network and Sharing Center
· Network Map
· Connections
· Manage Connections
· Sharing and Discovery
· Customize Settings
· Network Resources

Section B: Wireless
· Wireless Networking
· Connect to Wireless Network
· Manage Wireless Networks
· Profile Types

Section C: Remote Access
· Remote Desktop
· Configure Remote Access
· Access Options
· Remote Assistance
· IPv6 and Teredo
· Launch Remote Assistance
· Access Invitation
· Request Control

Section D: Media Applications
· Media Player
· Media Center
· Photo Gallery
· Configure Media Player
· Sharing Media
· Media DRM Options
· Movie Maker
· DVD Maker

Section E: Productivity Applications
· Windows Mail
· Windows Calendar
· Configure Windows Mail
· Set Up Mail Options
· Published Calendars
· Publishing Calendars
· Windows Fax and Scan
· Windows SideBar
· Configure Fax and Scan

Section F: Peer-to-Peer Collaboration
· Windows Meeting Space
· Create Meeting
· Set Up Meeting Space
· Join Meeting
· Working With Meeting Space
· Troubleshooting Meeting Space

Session 4

Section A: Mobile Devices
· Synchronize Devices
· Windows SideShow
· Sync Center
· Configure SideShow
· Tablet PC

Section B: Mobile Computing
· Vista Mobility Settings
· Network Projector
· Power Options

Section C: Performance Optimization
· Performance Factors
· Windows ReadyBoost
· Performance Information and Tools
· Event Viewer
· Application and Services

Section D: Monitoring Performance
· Reliability and Performance
· Use Monitoring Tools
· Reliability Monitor

Section E: Data Protection
· System Protection
· Configure Restore Points
· System Restore
· Protect Data and Restore
· Backup and Restore Center
· Configuring
· Windows PC Backup

Section F: Vista Recovery Tools
· System Recovery
· System Restore
· Bootable Tools
· Repair Computer
· Memory Diagnostics Tool
· Windows Complete PC

Windows Vista MCITP: Enterprise Support Technician Series continued

Windows Vista Client Enterprise Support
Session 1

Section A: Windows Vista Client
· Introduction
· Prerequisites
· Topics Covered
· Vista Editions
· New Features

Section B: Analyze Business Environments
· Installation vs. Deployment
· Deployment
· Deployment Methods
· Deployment Problems

Section C: Preparing for Installation
· Review Current State
· Forecasting
· User Data Needs
· Hardware Requirements
· Edition Selection
· Upgrade Advisor
· WVHA Tool

Section D: Custom Image Tools
· Imaging Tools
· Deployment Tools
· Windows PE Media
· Create Boot Disk
· View Boot Files
· Create ISO Image

Section E: Creating Custom Images
· Installation Factors
· Creating WIM Files
· ImageX Switches
· Deploying with WIM

Section F: Post Installation Tasks
· Migrating User Data
· Migration Types
· Manual Data Migration
· Windows Easy Transfer
· Configure Transfer
· User State Migration Tool
· Customize USMT
· Vista Edition Upgrade

Section G: Troubleshooting Installations
· Common Issues
· Installation Logs
· User Profile Changes
· Roaming User Profiles
· Dual Booting

Session 2

Section A: Network Protocol Configuration
· View Configuration
· IP Configuration Options
· DHCP Configuration
· Static IP Configuration
· DHCP with Static IP

Section B: Network Services
· New Network Services
· Security Features
· Network and Sharing Center
· Network Map

Section C: Wireless Connections
· Built-in Features
· Supported Standards
· Open Connections
· Secured Connections
· Manage Wireless Networks

Section D: Remote Access
· Remote Desktop
· New Features
· Enable Remote Desktop
· Configure RDC Users
· Set Up RDC

Section E: Task Scheduling
· Improvements
· SchTasks Tool
· Task Scheduler
· Create a Task
· Actions and Settings
· Triggers and Conditions
· Command Prompt

Section F: Group Policies
· Group Policies in Vista
· Policy Application
· New Features
· Add Console
· Multiple Local GPO

Section G: Application Deployment
· Distribution Options
· Distribution Setup Options
· Software Properties
· Restricting Software Access
· Troubleshooting Restrictions
· Software Restriction Policy

Session 3

Section A: User Account Control
· Understanding UAC
· Standard vs. Admin
· Elevation Color Code
· Consent Admin
· Activate UAC
· UAC Group Policies

Section B: Firewalls
· Windows Firewall Functionality
· Firewall Control Panel
· Firewall Group Policies
· Firewall with Advanced Security
· Monitor Firewall

Section C: Windows Defender
· Introducing Windows Defender
· Event ID Types
· Defender Configuration
· Software Explorer

Section D: Security
· IPSec
· EFS and BitLocker
· Security Configuration
· GPResult
· Security Console
· Create Security Templates
· Security Configuration Analysis

Section E: Authentication
· Authentication Defined
· UAC and Authentication
· Access Tokens
· Vista Login Credentials
· Authentication Tips
· Credential Manager

Section F: Authorization Processes
· Authorization Defined
· Permissions
· Privileges
· File Level Permissions
· Set User Privileges

Section G: IE 7 Security
· IE Protected Mode
· Phishing Filter
· Pop-up Blockers
· Add-on Manager
· Security Settings

Session 4

Section A: Troubleshooting Tools
· Policy Tools
· Resultant Set of Policy
· Group Policy Management
· Computer Management
· Device Manager
· Disk Management
· Services

Section B: Connectivity Issues
· Network Diagnostics
· Insert Cable
· IP Protocol Issue
· Access Auditing
· Ping - Path Ping
· Portqry
· Ipconfig

Section C: Compatibility
· Issues
· Applications
· ACT 5.0
· Security Enhancements
· Built-in Tools
· Compatibility Wizard
· Compatibility Property Tab

Section D: Desktop Applications
· Environment Variables
· Window Sidebar
· Multiple Monitors
· MSDT Tool

Section E: Performance and Reliability
· Management Tools
· Task Manager
· Performance Information Tools
· Performance Monitor
· Reliability Monitor
· Advanced System Settings
· Disk Defragmentation

Section F: Logs and Events
· Event Manager
· Event Forwarding
· Set up Event Forwarding
· Custom Views

Section G: Patches and Updates
· Windows Update
· Update Settings
· Update Management
· Patches
· Using Windows Update
· Windows Update Policies