Section D: Hardware Support
· Server Class Hardware
· Standard/Wireless
· USB Devices
· View Devices
· Optical Drives
· Hardware Installation
· Driver Signing
· Unsigned Drivers

Section E: Troubleshoot Hardware
· Hardware Problems
· Add Hardware Wizard
· Update Drivers
· Audio
· HAL/Computer Driver
· Other Tools

Section A: Server 2003
· Hard Drives
· Basic Disks
· Dynamic Disks
· More on Basic Disks
· Basic to Dynamic
· Dynamic Conversion

Section B: Basic Dynamic Volumes
· Volume Types
· Spanned vs. Striped
· Disk Management
· Simple Volume
· Spanned Volume
· Striped Volume

Section C: Fault Tolerant Volumes
· Mirrored Volume
· RAID-5 Volume
· Configure Mirror
· Configure RAID-5

Section D: Managing Volumes
· Disk Management Console
· Mount into Directory
· Storage Commands
· DiskPart Utility
· Defrag Utility
· Schedule Defrag

Section E: File Systems
· FAT/FAT32
· NTFS
· NTFS-Based Features
· Format NTFS
· Format FAT32
· File Permissions

Section F: Computer Accounts
· Access Server Resources
· Join Domains
· Create Accounts
· Log onto Domain
· Computer Management
· Computer Account Issues
· DNS Settings
· Reset Account

Section A: User Accounts
· Basic Building Block
· Authentication
· Create Users
· Local User Account
· Active Directory Users
· User Properties
· Verify Resource Access

Section B: Advanced User Accounts
· Create Users Quickly
· Create Template
· Copy Template
· net User Command
· dsadd User Command

Section C: User Account Properties
· Properties
· Account Tab
· Profile Tab
· Account Policies
· Password Policy
· Account Lockout Policy

Section D: User Profiles
· Roaming Profile
· Mandatory Profile
· Add Roaming Profile
· Save Profile
· Add Mandatory Profile

Section E: Groups
· Group Categories
· Group Scope
· Windows 2000 Mixed Mode
· Domain Local Group
· Global & Universal Groups
· Domain Groups
· Forest Groups

Section F: Managing Groups
· Control Access
· Add Users · Create Group
· Change Group Scope
· Move Users or Groups
· AD Automation

Section A: NTFS Permissions
· Local File Access
· Permission Inheritance
· Grant Permissions
· Advanced Permissions
· Modify Inheritance
· Effective Permissions

Section B: Share Permissions
· Create Share
· Real World Permissions
· Modify Permissions
· Troubleshooting

Section C: NTFS Features
· Ownership
· View Ownership
· Take Ownership
· Compression
· Quotas
· Apply Compression
· Set Quota
· Test Quota Entries

Section D: Printers
· Permissions
· Print Devices
· Sharing
· Setting Up
· Install on Server
· Share Permissions
· Install on Client
· Manage Printers
· Print Queue
· Print Server Properties

Section E: Windows Licensing
· Site Licensing
· Licensing Tool
· Verify Licensing
· Licensing Server
· Licensing Modes

Section F: Software Update Services
· Install SUS
· Administrative Interface
· Service Packs

Section A: Remote Administration
· Remote Tools
· Install Help
· Add Computer Management
· Remote Assistance
· Using Remote Assistance

Section B: Remote Desktop
· Implementing
· Connection
· Enable & Add Users
· Remote Connection
· Options
· Remote Control

Section C: Web Server
· Web Services
· IIS 6.0
· Install IIS
· Manage Server
· Securing IIS

Section D: Monitoring Servers
· Monitoring Tools
· System Monitor
· Remote Monitoring
· Performance Logs
· Log/Schedule Properties
· Create Logs/Alerts
· View Logs
· Performance Guidelines

Section E: Shadow Copies
· Requirements
· Enable Shadow Copies
· Settings
· Restore Shadow Copies

Section F: Backup
· Backup Options
· Removable Storage
· Backup Process
· Advanced Options
· Scheduled Backups
· Restore Options
· Restore Active Directory
· Restore Data

Section C: Logging On to Windows XP
· Domain Environment
· Workgroup Environment
· Fast User Switching
· Enable Fast User Switching
· Troubleshooting Logon
· Logon Cashing

Section D: User Profiles
· Change User Profiles
· Contents of User Profiles
· Roaming User Profiles
· Enable Roaming Profiles
· Create Profile
· Copy Profile
· Set Roaming Profiles

Section E: Local Security Policy
· Manage Account Policies
· User Rights Assignments
· Security Options
· Use Secpol.msc
· Security Templates
· Add & Remove Console Snap In
· Preconfigured Templates

Section F: Group Policy
· Local & Domain Policy
· Group Policy MMC
· Windows XP Group Policy
· Computer Policy
· User Policy
· Test Group Policy

Section A: Auditing
· Edit Audit Policy
· Plan Audit Policy
· Requirements for Auditing
· Establish Auditing
· Event Viewer

Section B: Windows Installer
· Benefits
· Publish vs. Assign
· Troubleshoot Windows Installer

Section C: User Interface
· Configuring the Desktop
· Start Menu
· My Computer
· Display Properties
· Control Panel

Section D: Interface Options
· Accessibility Services
· Configure Accessibility Services
· Multi-language Support
· Regional Settings Control Panel

Section E: Hardware Installation
· Device Drivers
· Device Manager
· Signed Drivers

Section F: Hardware Support
· Display Devices
· Troubleshooting Video Problems
· Fax Support
· Install & Setup Fax Service
· USB & Firewire Support
· USB Root Hub & Universal Host Controller

Section G: Mobile Computer Hardware
· Power Management
· Configure Power Management
· Wireless Networking

Section H: Storage Devices
· Hard Disk Support
· Dynamic Volumes
· Disk Management
· Create Volume
· Upgrade to Dynamic Disk
· CD, CDR & DVD

Section A: File Systems
· NTFS
· Convert to NTFS
· File System Maintenance
· File System Tools

Section B: Simple NTFS
· NTFS Features
· Simple File Sharing
· Limits of Simple File Sharing
· Protecting Folders

Section C: NTFS
· NTFS Permissions
· Planning Permissions
· Add Groups to Permission List
· Effective User Permissions
· NTFS Ownership
· Take Ownership

Section D: NTFS Features
· NTFS Compression
· Compressing Files
· NTFS Encryption
· EFS Features
· Encrypt Files
· Remote Encryption
· Web DAV

Section E: EFS Recovery
· Recover Encrypted Data
· DRA Policy
· Encrypt Files with DRA
· Lost Certificates
· EFS & Backup Program
· Disable EFS

Section F: Networking Setup
· NWLink
· TCP/IP
· NetBEUI
· Network Connections Control Panel
· TCP/IP Configuration
· DNS & Wins
· TCP/IP Options
· Advanced TCP/IP Options

Section A: Network Troubleshooting
· Repair Network Connection
· Network Interface
· Protocols
· TCP/IP Troubleshooting
· PING, TRACERT & NBTSTAT
· Base Connectivity
· NETSTAT

Section B: Sharing Resources
· Sharing Folders & Files
· Enable File Sharing
· View Local Security Policy
· Set Share Permissions
· Permission Hierarchy
· Set Permission for Sharing
· Set NTFS Security

Section C: Monitoring Shared Resources
· Computer Management MMC
· Run As Option
· Managing Shares
· Connect to Remote Shares

Section D: Offline Folders
· Configure Offline Folders
· Make Files Available Offline
· Network Connection Lost
· Network Connection Established
· Folder Options
· Synchronization Manager

Section E: Configure Printers
· Sharing Printers
· Install a Printer
· Add Printer Wizard
· Printer Sharing
· Printer Permission
· Internet Printing
· Locate & Connect to Internet Printers

Section F: Managing Printers
· Print Server Properties
· Print Queue
· Printer Properties
· Print Priorities
· Spooler

Section G: Remote Connectivity
· Dial-up Networking
· New Connection Wizard
· VPN
· L2TP Connections
· Setup VPN Connection
· VPN Properties

Section A: Internet Connection Utilities
· Internet Connection Sharing
· Options for ICS
· ICS Discovery & Control
· Install ICS
· Network Setup Wizard
· Enable ICS
· Universal PnP
· Internet Connection Firewall
· Log Files & Third Party Firewall
· Enable ICF
· Setup NAT & ICF Security

Section B: Web Services
· Web Server
· Install IIS
· Internet Explorer Security
· Accessing IIS Local Host
· Security Settings
· Manage IIS

Section A: Advanced Installations
· Migrating
· Coexistence
· Mixed Mode Organizations
· Exchange 2000 Environments
· Upgrading Issues

Section B: Clustered Environments
· Benefits
· Cluster Requirements
· Node Configuration
· Clustering Resources

Section C: Clustered Installations
· Adding Exchange
· Virtual Servers
· Cluster Setup
· Setup EVS
· EVS Storage
· System Attendant
· Move Mailbox

Section D: Management Setup
· Management Tools
· Exchange System Manager
· Organization Properties
· Administrative Groups
· Permissions/Roles
· Create Admin Group

Section E: Exchange Policies
· Using Policies
· Applying Policies
· Creating Policies
· Implement Policies
· Conflicting Policies

Section F: Recipients
· Enabled Objects
· Management
· Exchange Task Wizard
· Set User Properties
· Advanced Setting

Section A: Manage Groups/Contacts
· Mail-enabled Groups
· Query-based Groups
· Create Groups
· Create Query-based
· Manage Contacts

Section B: Recipient Policies
· Application
· Mailbox Management
· Set Up Recipient Policy
· Create Mailbox Cleanup
· Activate on Server
· Validate Email Policy
· Filtered Policies
· Update Process

Section C: Address List
· Use of List
· Global Address List
· Create Address Lists
· Modify Query
· Alternate Global Address List
· Offline Address List
· Recipient Update Service
· Modify Offline Lists
· Maintaining Lists

Section D: Mailbox Store
· Data Storage
· Mailbox Properties
· Mailbox Permissions
· Moving Mailbox Stores
· Monitor Store

Section E: Public Folders
· Shared Data
· Public Folder Concepts
· Public Folder Hierarchy
· Public Folder Replication
· Managing Public Folders

Section A: Managing Servers
· Server Properties
· Setup Monitoring
· Diagnostic Logging
· Server Health
· Set Monitor Criteria
· Monitoring Clusters

Section B: Moving Servers
· Basic Process
· Cluster Servers
· Move Routing Group Members
· Remove Routing Group Members
· Remove System Attendant

Section C: Connectivity
· Internet Protocols
· POP3
· IMAP
· Outlook Web Access
· Virtual Servers
· Create IMAP Service
· Configure Virtual Server

Section D: Font-end/Back-end Servers
· Communication Paths
· Secure Communication
· Deploy Front-end Server
· Security
· Protocol Servers
· Services
· Verify Communication

Section E: Connectors
· Exchange Routing
· Connector Types
· External Connectors
· Build Connectors
· Configure Connector
· Reciprocal Connector

Section F: SMTP
· SMTP Mail Routing
· SMTP Connector
· SMTP Settings
· Create SMTP Connector
· SMTP Security
· Authentication
· Configure Connector
· Setup Restrictions
· Advanced Settings
· Private SMTP Session

Section A: Securing Exchange
· Threat Control
· SMTP Queues
· Monitor Queue
· Firewalls
· DMZ
· Internal Security
· Protective Steps

Section B: Securing Messages
· S/mime
· Email Certifications
· Outlook Web Access
· Setup S/mime
· Request Certificate
· Use Certificate

Section C: Name Resolution
· Exchange Communication
· DNS Infrastructure
· MX Routing

Section D: Active Directory
· AD Issues
· Exchange & AD
· Troubleshooting
· View Global Catalogs

Section E: Backup & Recovery
· Disaster Recovery
· Backup Types
· Recovery
· Mailbox Recovery Center
· Recovery Mailbox Store
· Recovery Storage Groups
· Backup Exchange
· Restore