The Art of Communication
Section A: Communicate
· Self-Assessment
· Introduction
Section B: Four Basics of Communication
· Objectives
· Audience
· Technique
· Summary & Call to Action
· Assessment
Section C: Communication Better: Writing
· Reader’s Point of View and the Main Idea
· Brainstorming
· Outlining & Aerobic Writing
· Organizing the Document
· Revising
· Visual Clarity & Headlines
· Assessment
Section D: Speaking Better: Presenting
· Outlines & First Impressions
· BEST Recipe & Signpost Phrases
· Plan Your Conclusion
· Delivery
· Visual Aids & Room Choreography
· Curing Fear & Self Consciousness
· Answering Questions: Q-BEST-Q Recipe
· Asking Questions
· Use Mistakes to Build Credibility
· Assessment
Section E: Interacting Better: Meetings
· Meetings are Costly Investments
· Think Purposes, Not Meetings
· Forecast Your Meeting
· Leading Meetings
· Public Minutes
· Ending & Last Words
· Assessment
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The Art of Stress Management
Section A: Recognizing Stress
· Self-Assessment
· What is Stress?
· Conditions of Stress
· Signs of Stress
· Stages of Stress
· Assessment
Section B: Coping with Stress
· Introduction
· Change Attitudes & Perceptions
· Change Interaction with Environment
· Change Physical Abilities to Cope
· Change Your Environment
· Assessment
Section C: Building Mental Fitness
· Relating to Others
· Mental Fitness
· The Triple A Workout: Awareness
· The Triple A Workout: Attitude
· The Triple A Workout: Action
· Reminders
· Assessment
The Art of Organization
Section A: Why Get Organized?
· Self-Assessment
· Benefits to Getting Organized
· Tips to Make Organizing Easier
· Defining Clutter
Section B: Challenges to Getting Organized
· Fear of Dumpingbr />
· Fear of Becoming Rigid & Inflexible
· Lack of Knowledge
· Assessment
Section C: Getting Started: Procedures
· Objectives & Goal Setting
· Start with Secondary Work Areas
· Reduce, Refer & Rearrange
· Put Like Things Together
· Stay Focused
· Primary Work Area: Arrangement
· Your Filing System
· Assessment
Section D: Staying Organized: Processes
· Use Your Desktop as a Clearing House
· Decision Making vs. Paper Shuffling
· Create a Tracking System
· Tie Up Loose Ends
· Process Information Systematically
· Managing the Reading
· Stay on Top
· Assessment
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Attitude for Success
Section A: Attitude Advantages
· Self-Assessment
· Attitude Influences Everything
· The Components of Attitude
· Good Attitude Advantages
· Factors that Impact Attitude
· Assessment
Section B: Adjusting Your Attitude
· Use the Flipside Technique
· Play Your Winners
· Simplify
· Insulate
· Assessment
Section C: Attitude & Success
· Give Your Positive Attitude to Others
· Look Better to Yourself
· Accept the Physical Connection
· Clarify Your Mission
· Reminders
· Assessment
Manage Time
Section A: The Tests of Time
· Self-Assessment
· Identify the Time You Control
· Analyze Your Use of Time
· The Tests of Time
· Your Energy Cycles
· Assessment
Section B: Stop Wasting Your Time
· Time Wasters: An Overview
· Disorganization
· Procrastination
· Cannot Say “No”
· Environmental Time Wasters
· Planning & Prioritizing
· Planning Tips
· Assessment
Section C: Becoming a Time Manager
· Focusing on Goals
· Establishing Priorities
· Delegating
· Personalize: Use Techniques To Suit You
· Control Your Schedule
· Reminders
· Assessment
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