LearnKey Training

Managing Disagreement
Managing Disagreement


Managing Disagreement

1 Session –
3 Hours of Interactive Training
Most of us go out of our way to avoid disagreements, let alone try to manage them. Yet, effectively managing disagreement can be one of the most important supervisory and managerial skills. In the Managing Disagreement training program from LearnKey, users can take a sophisticated assessment of their own conflict management style, learn the nine ways to approach and deal with disagreement and see examples of each of these styles illustrated in dramatic vignettes.

Benefits
  • Turn confrontation and conflict into an orderly, positive process of reconciliation.
  • Take control of difficult situations, instead of letting them take control of you.
  • Understand how to use the nine conflict management styles to address an uncomfortable situation.
    • About The Author
    This training program was produced by LearnKey content partner 1 Minute Learning. 1 Minute Learning maintains relationships with an impressive list of publishers with content covering a wide variety of subject matter areas. 1 Minute Learning also has relationships with a host of subject matter experts who are distinguished authors, trainers, consultants and educators.
    Session 1

    Section A: Understanding Conflict Management
    · Self-Assessment
    · Objectives
    · Conflicts & Disagreements
    · MODI
    · Assessment

    Section B: The Nine Styles
    · Introduction
    · Firm Styles
    · Listen Up!
    · Neutral Sytles
    · Listen Up!
    · Flexible Styles
    · Assessment

    Section C: Steps for Managing Disagreement
    · Explore
    · Say What?
    · Plan & Prepare
    · Say What?
    · Implement
    · Summary
    · Assessment