LearnKey Training

Leadership Series
Leadership Series


Leadership Series

5 Sessions –
8-10 Hours of Interactive Training
The Leadership Series from LearnKey provides five complete courses of instruction to help organizations develop effective leaders and successful teams. Courses include Powerful Communication Skills, Powerful Presentation Skills, How to Supervise People, How to Coach an Effective Team and How to Handle Conflict and Confrontation.

Benefits
  • Your new skills will generate results - people will respond to you more positively.
  • You will have the confidence to communicate your ideas in your style.
  • Get people to take ownership of their jobs - create the perfect team!
  • Become a better leader by using proven approaches for handling conflict and negativity.
    • About The Authors
    Joe Healey's message has the kind of impact that only comes from real-world experience. He spent several years in corporate banking with the then ninth largest bank, Mellon Bank. He represented Mellon to a variety of Fortune 500 organizations. Subsequently, Joe founded a retail service business and built it into a seven store chain.
    Leadership and motivational expert Joe Gilliam delivers critical coaching skills to take his team to the highest level of performance. As a management consultant and director of education for Jack Parr and Associates, Joe consults with hundreds of organizations leading them to achieve outstanding performance and extraordinary success.
    Conflict management specialist Sharon Spano understands the dangers of ignoring conflict. Her many leadership positions in this demanding field increased her awreness of the importance of conflict management. A published author dedicated to excellence, Sharon uses real-life experiences to demonstrate the stages of conflict and offers the necessary tools to generate resolution.
    Powerful Communication Skills

    Section A: Introduction
    · Tour
    · Communication Skills

    Section B: Listening Concepts
    · Attending
    · Following
    · Reflecting
    · Listening Skills

    Section C: Communication Methods
    · Passive
    · Aggressive
    · Assertive
    · Emotional Control
    · Being Effective

    Section D: Basic Communication Skills
    · Nonverbal Skills
    · Body Language
    · Eye Contact
    · Public Speaking
    · Writing Skills
    · Applying Skills

    Section E: Pressurized Situations
    · Overview
    · Negative Self-talk
    · Handling Criticism
    · Problem Solving
    · Conflict Management

    Section F: Communication Tools
    · Charisma
    · Technology
    · Applying Concepts
    · Conclusion


    Powerful Presentation Skills

    Section A: Getting Started
    · Introduction
    · Audiences
    · Attention

    Section B: Presentation Style
    · Your Personality Type
    · Personality Types
    · Out of the Gray Zone
    · Presentation Flowchart
    · 3 Presentation Models
    · To Speak or Not to Speak

    Section C: Presenting Your Material
    · What Disarms an Audience
    · What Arms an Audience
    · Rapport
    · Exchange of Needs
    · Humor
    · Interruptions
    · NLP

    Section D: Tips & Tactics
    · Powerful Negotiation
    · Leading a Meeting
    · Tips for the Voice
    · Fear Factor
    · Conclusion

    		How to Supervise People

    Section A: Leadership
    · Supervision & Leadership
    · Five Action Steps
    · Power Points
    · Delegation
    · Building Blocks
    · The PDCA Cycle
    · Value-Added
    · Review

    Section B: Managing Your Time
    · Take Control
    · Time Management
    · Stress Management
    · Handling New Employees
    · Training Employees
    · Recognition
    · Review

    Section C: Supervisory Success
    · PDCA - Management Tool
    · Promotions
    · Problem Employees
    · EEQ/AAR
    · Communication
    · Meetings
    · Presentations
    · Review


    How to Coach an Effective Team

    Section A: Management Perspectives
    · Getting Started
    · Paradigm Shift
    · Facilitator Comments
    · Take the Quiz
    · Becoming a Manager
    · Organizational Chart
    · Model Organization

    Section B: Coaching
    · Improving Performance
    · Team Stages
    · Barriers to Performance
    · Clarifying & Probing
    · Inspiring
    · Motivating

    Section C: Mentoring
    · Examples
    · Metoring = Instruction
    · Lead by Example
    · Need to Mentor
    · Mentoring Review
    · Empowerment
    · Benefits of Mentoring
    · Getting Results

    Section D: Counseling
    · When to Counsel
    · Confronting
    · Respect vs. Like
    · How to Confront
    · Ways to Get Solutions
    · Consequences/Rewards
    · Attitude Change
    · Facilitator Follow-up

    		How to Handle Conflict & Confrontation

    Section A: Handling Conflict
    · Introduction
    · Positive Effects
    · Negative Effects
    · Misconceptions
    · Reflections

    Section B: Types of Conflict
    · Three Types
    · Internal Conflict
    · Interpersonal Conflict
    · Intergroup Conflict
    · Reflections

    Section C: Stages of Conflict
    · Three Stages
    · Everyday Concerns
    · Significant Challenges
    · Overt Battles
    · Reflections

    Section D: Managing Conflict
    · Five Styles
    · Collaboration
    · Obliging
    · Dominating
    · Avoiding
    · Compromising
    · Reflections

    Section E: Maintaining Relationships
    · Principles
    · Guidelines
    · Constructive Confrontation
    · Communication Tips

    Section F: Emotions of Conflict
    · Emotional Responses
    · Four Questions
    · Rejection Response

    Section G: Responses to Avoid
    · Emotional Don'ts
    · Closer Look