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Session 1
Section A: Management Perspectives
· Getting Started
· Paradigm Shift
· Facilitator Comments
· Take the Quiz
· Becoming a Manager
· Organizational Chart
· Model Organization
Section B: Coaching
· Improving Performance
· Team Stages
· Barriers to Performance
· Clarifying & Probing
· Inspiring
· Motivating
Section C: Mentoring
· Examples
· Metoring = Instruction
· Lead by Example
· Need to Mentor
· Mentoring Review
· Empowerment
· Benefits of Mentoring
· Getting Results
Section D: Counseling
· When to Counsel
· Confronting
· Respect vs. Like
· How to Confront
· Ways to Get Solutions
· Consequences/Rewards
· Attitude Change
· Facilitator Follow-up
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