LearnKey Training

Executive Management Series
Executive Management Series


Executive Management Series

4 Sessions –
7 Hours of Interactive Training

Enable employees to use their full talents and abilities and make a real difference for your company, your team, and yourself! Empower your employees with skills to balance self-fulfillment with job commitment, increasing productivity and company loyalty. Real world examples demonstrate how to handle change and contribute to a motivated workforce in any situation while building morale and productivity through engaged leadership. Series includes four complete courses: Empowerment, Managing for Commitment, Managing Change at Work, and Quality Focused Supervision.

Benefits
  • Gain trust from customers when their problems are solved
  • Learn skills necessary to create a positive customer experience
  • Grow your business by focusing on customer needs

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    About The Authors
    This Executive Management training program was produced by various LearnKey content partners; Kantola and Crisp. Each content provider maintains relationships with an impressive list of publishers with content covering a wide variety of subject matter areas. They also have relationships with a host of subject matter experts who are distinguished authors, trainers, consultants and educators.

    Empowerment

    Section A: Empowerment
    · Introduction
    · What is Empowerment?
    · Key Fact

    Section B: Changing Organizations
    · The New Workforce
    · Customers
    · A Different Way
    · Key Fact

    Section C: Changing Mindsets
    · Overlooking Customers
    · From Pyramids to Circles
    · Resistance to Change
    · Key Fact

    Section D: Changing Relationships
    · With Customers
    · With Coworkers
    · Teams
    · Key Fact

    Section E: Changing Structures
    · Get Feedback
    · Develop a Vision
    · Define Measurements
    · Conclusion


    Quality Focused Supervision

    Section A: Supervisor Excellence
    · Getting Started

    Section B: Influence-Style Management
    · Leadership Influence

    Section C: Principles of Influence
    · Involvement over Surveillance
    · Communication over Intimidation
    · Leadership over Authority

    		Managing Change at Work

    Section A: Managing Change
    · Introduction
    · Course Overview
    · Key Fact

    Section B: Facing Change
    · Dealing with Change
    · Effective Managers
    · Leading Change
    · Key Fact

    Section C: Understanding Change
    · The Change Model
    · Denial
    · Resistance
    · Exploration
    · Commitment
    · Key Fact

    Section D: Leading for Change
    · People and Change
    · People and Denial
    · People and Resistance
    · People and Exploration
    · Conclusion

    		Managing for Commitment

    Section A: Managing for Commitment
    · Introduction
    · Key Fact

    Section B: The New Workforce
    · What is Loyalty?
    · The New Millennium
    · New Values
    · Key Fact

    Section C: Building Commitment
    · Trust
    · Communication
    · Showing You Care
    · Key Fact

    Section D: Six Steps to Loyalty
    · Catering to Employees
    · Step 1: Communicate Candidly
    · Step 2: Empower Employees
    · Step 3: Develop Employees
    · Step 4: Show Appreciation
    · Step 5: Manage Ethically and Impartially
    · Step 6: Promote Workplace Wellness
    · Conclusion