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Session 1
Section A: Getting Started
· Self-Assessment
· Objectives
· Introduction
· Supervisory Power
· Case Study
· Assessment
Section B: Managing Performance
· Setting Expectations
· Giving Feedback
· Handling Problems
· Staying Flexible
· Assessment
Section C: Communicating Proactively
· Delegating Tasks & Time
· Effective Meetings
· Talking to Your Boss
· Case Study
· Assessment
Section D: Coaching for Excellence
· The Good Coach
· The Coaching Process
· Assessment
Section E: Dealing with Change
· A Modern Skill
· Positive Change Management
· Case Study
· Conclusion
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