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Assertiveness
Section A: Module One
· Overview
· Step 1 - Like Me
· Step 2 - Know Me
· Roles
· Responsibility
· Relationships
· Step 3 - Know Them
· Step 4 - Grow
· Review
Section B: Module Two
· Overview
· Negativity
· Feedback
· Step 5 - Take Action
· Conversation Model
· Step 6 - Anticipate
· Step 7 - Be Positive
· Step 8 - Persist
· Review
Section C: Module Three
· Overview
· Five Different Behaviors
· Decision Making
· Step 9 - Lighten Up
· Step 10 - Take Care of Me
· Leadership Qualities
· Step 11 - Have Patience
· Step 12 - Be Committed
· Review
De-Junk Your Life
Section A: De-junking Your Life
· Introduction
· Meet Dawn Dwyer
· De-junking Your Space
· ABC Method
· De-junking Your Office
· De-junking Personal Space
· De-junking Your Room
· JAKE's Top 10
Section B: Paper & Information
· De-junking Paper
· RAFT
· SPACNG
· Clutter
· Information at Home
· Personal Papers
· JAKE's Top 10
Section C: Priorities
· Time & Priorities
· Planning Tools
· Tickler File
· Planning Appointments
· Five-Year Vision
· SMART
· Urgent vs. Important
· JAKE's Top 10
How to Get Things Done
Section A: Using Time Wisely
· Introduction
· Using Time Wisely
· Get Organized
· External Distractions
· Meetings
· Phone Calls
· Visitors
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Section B: Get Organized
· Evaluate
· Your Supplies
· Your Desktop
· Your Phone Directory
· Your Calendar
· Your Space
· Your Equipment
· TAF
· Working with Others
· Workplace Conflicts
· Resolve Conflicts
Section C: Getting More Done
· Evaluate Requests
· Delegating
· Control Distractions
· Running Out of Time?
· Crisis Management
· STRESS
· Procrastination
· Perfectionism
Motivation & Goal Setting
Section A: Goal Setting
· Creating Your Identity
· Values
· Your Mission Statement
· Goal Setting
· Action Plan
Section B: Motivation
· Motivation
· Fear of Failure
· Performance Secrets
· Self-Discipline
· Change
Section C: Motivating Others
· Introduction
· Your Needs
· Praise
· Employee Examples
· Praise (cont.)
Negaholics Session 1
Section A: Negaholism
· Introduction
· I Can'ts
· Neg-Attacks
· Types of Negaholics
· Review
· Life Example
Section B: Team Negaholism
· Overview
· Team Negaholic Behaviors
· Dealing with Negaholism
· Team Negaholism
· Review
Section C: Handling Stress
· Overview
· Stress
· Issues of Negaholics
· Internal Voice
· Resistant Behavior
· Are You a Negaholic?
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Negaholics Session 2
Section A: The Hiring Process
· Stay on Track
· Hiring
· Personal Agendas
· Essentials for Interviewing
· Summary
Section B: Keeping the Right Employees
· Cohesive Teams
· Orientation Program
· Coaching
· Mentoring
· Setting Expectations
· Summary
Section C: Negativity
· Thoughts & Actions
· SWOT
· Nurturing
· Solutions for Negativity
· Summary
Negaholics Session 3
Section A: Workplace Negaholics
· Dirty Dozen
· Workaholic Workhorse
· Consumate Controller
· Political Peacemaker
· Perennial Expert
· Chronic Cynic
· Blatant Backstabber
· Status Quo Sustainer
· Solitary Succeeder
· Morose Melancholic
· Walking Wounded
· Garrulous Gossip
· Resigned Apathetic
· Review
Section B: Negativity on the Job
· Reasons for Negativity
· Addressing Negativity
Section C: Addressing Your Negativity
· Seven-step Process
· Real-life Examples
· Review
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