LearnKey Training

Customer Service Series
Customer Service Series


Customer Service Series

4 Sessions –
5 Hours of Interactive Training

Quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome. This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.

Benefits
  • Gain trust from customers when their problems are solved
  • Learn skills necessary to create a positive customer experience
  • Grow your business by focusing on customer needs

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    About The Authors
    This Customer Service training program was produced by various LearnKey content partners; Kantola and Crisp. Each content provider maintains relationships with an impressive list of publishers with content covering a wide variety of subject matter areas. They also have relationships with a host of subject matter experts who are distinguished authors, trainers, consultants and educators.

    Calming Upset Customers

    Section A: Calming Upset Customers
    · Introduction
    · Course Overview

    Section B: Why Customers Get Upset
    · People and Systems
    · Why Customers Leave
    · Avoidable Upsets
    · Key Fact

    Section C: Responding to Upset Customers
    · First Impressions
    · Right Words
    · Key Fact

    Section D: Calming Your Customers
    · Listening
    · Calming Techniques
    · The Telephone
    · Reaching Agreement
    · Key Fact
    · Customer Satisfaction


    Connecting to Customers through Customer Service

    Section A: Customer Satisfaction
    · The Customer Service Connection
    · Working with Customers
    · Extraordinary Customer Service
    · The Customer Service Resource
    · Key Point

    		Helping Customers through Quality Service

    Section A: Serving Customers, Helping People
    · Customer Service
    · Making Your Customers Feel Welcome
    · Asking and Listening
    · Giving Your Undivided Attention
    · Going the Extra Mile
    · Showing Appreciation
    · Golden Rule


    The Cornerstones of Sales and Customer Service

    Section A: Customer Service and Selling
    · Spectacular Service

    Section B: Three Cornerstones
    · Listening
    · Probing
    · Building the Sale

    Section C: Service Impact
    · Customer's Perception
    · Customer Clues
    · Finding Specific Needs

    Section D: Strengthening Sale Knowledge
    · Salesman Test