Communication Series

5 Sessions –
8-10 Hours of Interactive Training

The Communication Series from LearnKey includes five courses of instruction that help develop the interaction skills of employees, managers and executives. Become more effective and productive in your personal and professional life by using the methods discussed in this Communication Series. Courses include: Effective Presentation Skills; Better Business Writing; Better Business Communication; Successful Negotiation; and Making Humor Work.

Benefits

Discover clear methods for communicating important information.

Your ideas will flow and have a meaningful impact on your audience.

Understand how to define and communicate your thoughts for better results.

About The Authors

Phillip Bozek is president of Communication Designs Inc., a training company located in Tampa, Florida, that specializes in effective meeting, presentation, and training skills; business writing; facilitation; and coaching.

Marion E. Haynes holds an M.B.A. with distinction in management. He has specialized in the design, presentation, and evaluation of management training since 1968.

Steve Mandel is President of Frontline Group/Mandel Communications and is a nationally known training consultant and lecturer specializing in presentation skills training.

Dr. Terry Paulson is President of Paulson and Associates, Inc., a licensed psychologist, a best-selling author and one of the busiest professional speakers in America.

Robert B. Maddux is president of Maddux Associates, Consultants in Human Resources Management.

Better Business Communication

Section A: Introduction
· Course Overview
· Key Fact

Section B: The Meeting
· Before the Meeting
· During the Meeting
· Leading the Meeting
· Decisions and Actions
· Key Fact

Section C: The Memo
· Business Communication
· Your Audience
· Brainstorming, Organizing, and Editing
· Key Fact

Section D: The Presentation
· The Introduction
· Getting Attention
· Nonverbal
· Your Voice
· Dealing with Questions
· Successful Communication
· Conclusion

Better Business Writing

Section A: Better Business Writing
· Introduction
· Know Your Audience

Section B: Practice the Basics
· Spelling
· Punctuation
· Usage

Section C: Developing a Style
· Defining Style
· Finding Your Style
· Improving Style

Section D: Form & Format
· Selecting a Format
· Formatting

Section E: Writing Persuasively
· Motivated Sequence
· Conclusion

Effective Presentation Skills

Section A: Effective Presentation Skills
· Introduction
· Course Overview

Section B: Getting Started
· Dealing with Fear
· Reducing Anxiety
· Planning
· Key Fact

Section C: Organizing and Preparing
· Developing the Presentation
· Handouts and Visuals
· Practice
· Key Fact

Section D: Making Effective Presentations
· Physical Facilities
· Jumpstarting
· Delivery
· Common Mistakes
· Handling Questions
· Good Luck

Making Humor Work

Section A: Making Humor Work
· Introduction
· Humor Notes
· Humor in the Workplace
· Bad Humor
· Bridge Building
· Good Humor
· Review
· Humor Notes

Section B: Case Study: University National
· Communicate with Humor
· Differentiate with Humor
· The Humor Edge
· Humor Notes

Section C: Developing Relationships
· Getting Attention
· Creating Intimacy
· Selling With Humor
· Humor Notes

Section D: Laughter – The Stress Blocker
· The Introduction
· Overview
· Stress Reducers
· Conclusion

Successful Negotiation

Section A: Successful Negotiation
· Introduction
· Misconceptions
· Course Overview
· Key Fact

Section B: Negotiation: What and Why?
· Destination
· Identify Opportunities
· Win/Win Philosophy
· Give/Get Principle
· Key Fact

Section C: The Negotiating Process
· Six Steps
· Key Fact

Section D: Strategies and Tricks
· Preparation and Planning
· Will and Skill
· Negotiating Strategies
· Key Fact

Section E: Conclusion
· Things to Remember
· Successful Negotiation