IC3 2005 (View Demo)
This is the course that will enable you to understand the basics of computers and how to use the Internet - the IC3: Internet & Computing Core Certification 2005 Standard course from LearnKey! Expert instructor Lisa Landry covers all the latest IC3 certification objectives. At the conclusion of this course, you will have a solid foundation that will maximize your ability to use a computer and the Internet and arm you with a clear understanding of basic software application features.
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Office 2007 Series (View Demo)
In today's fast-paced, collaborative business world, proficiency in Microsoft Office is a must. Powerful and packed with new features, Office 2007 imposes a demanding learning curve. The Office 2007 Professional Series from LearnKey allows you to make a smooth transition to the new suite of applications with expert instructors guiding you step-by-step through the basics to more advanced features. This series provides three sessions each of Outlook 2007, PowerPoint 2007, and Word 2007, and five sessions of Access 2007 and Excel 2007.
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Access 2007 (View Demo)
Relational databases are a critical component of our electronic society and now creating, maintaining, and utilizing them even easier. In the Access 2007 course from LearnKey you'll learn how the ribbon makes it easier to find the exact tool you need and how easy it is to synchronize your database with SharePoint Servers. Expert Erin Olsen takes you step-by-step through newly designed database templates to management and security of data to presentation and data sharing. At the conclusion of this course you'll be organizing, retrieving and sharing data easily.
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Excel 2007 (View Demo)
Office applications evolve to fit new challenges and add innovative features for ease of use and convenience. Whether you are a small to medium business or a corporation, you will use spreadsheets to analyze data and do projections. If you're a spreadsheet novice or an experienced professional, the Excel 2007 course from LearnKey can help you master spreadsheets. LearnKey expert Michael Meskers uses practical examples to show you Excel fundamentals before moving step-by-step into more advanced topics like graphs, charts, formulas and macros.
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Outlook 2007 (View Demo)
Email is the most common form of business communication in use today. Outlook 2007 is the next generation of email application and there is more to Outlook now than ever before. Expert Erin Olsen guides you through the innovations and techniques of navigation in the new Outlook interface. Learn the skills, tips and tricks that will have you using Outlook to create your professional communications. As Outlook moves into the future you will be at the forefront with up-to-date knowledge and skills.
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Powerpoint 2007 (View Demo)
If you're an experienced PowerPoint user, you'll need to throw away your old impressions and prepare yourself to view the application in a new way. Even if you're new to PowerPoint, expert Erin Olsen makes the PowerPoint 2007 course from LearnKey a fun learning process for you while incorporating all disciplines needed to develop an effective presentation, including the skills needed to effectively communicate your message. At the conclusion of this course users will be able to combine text, graphics, audio and video to create a professional presentation.
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Word 2007 (View Demo)
Microsoft Word is the most commonly used word processing tool at home and in the office. LearnKey expert Michelle Anderson introduces you to the new interface, shows you what's new, gives you tips to easily accomplish tasks using the new interface and takes you step-by-step through features such as themes, templates, formatting, printing and more. At the conclusion of this course, you'll be comfortable using Word to accomplish your communication tasks and be prepared to pass the MOS exam for Word 2007.
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Quality Customer Service (View Demo)
Do you want to increase customer loyalty? Learn to respond to each customer's needs in ways that both please your customer and build your organization. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately.
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Telephone Courtesy (View Demo)
Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers. This video shows the right way-and the wrong way-to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.
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Preventing Sexual Harassment (View Demo)
Sexual harassment hurts productivity, damages morale and costs employers millions of dollars a year! If an employer is aware of sexual harassment in the workplace, the employer becomes liable for the consequences. The Preventing Sexual Harassment in the Workplace course from LearnKey includes interactive real world examples and assessments that demonstrate the law and examine your role, rights and responsibilities in dealing with sexual harassment. Learn how to develop and enforce a clear company policy that is in compliance with the Civil Rights Act of 1964.
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Understanding the Internet
If you've never logged onto the Internet before, or if you've tentatively explored the web, this course is for you. Expert Mike Meyers explains what the Internet really is, how it works, and how you can best use this tool - defining terms, explaining etiquette and showing you the power of an Internet so huge that most people only experience a fraction of what it has to offer.
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Call Center Success
If you've never logged onto the Internet before, or if you've tentatively explored the web, this course is for you. Expert Mike Meyers explains what the Internet really is, how it works, and how you can best use this tool - defining terms, explaining etiquette and showing you the power of an Internet so huge that most people only experience a fraction of what it has to offer.
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Calming Upset Customers
If you've never logged onto the Internet before, or if you've tentatively explored the web, this course is for you. Expert Mike Meyers explains what the Internet really is, how it works, and how you can best use this tool - defining terms, explaining etiquette and showing you the power of an Internet so huge that most people only experience a fraction of what it has to offer.
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Successful Negotiations
If you've never logged onto the Internet before, or if you've tentatively explored the web, this course is for you. Expert Mike Meyers explains what the Internet really is, how it works, and how you can best use this tool - defining terms, explaining etiquette and showing you the power of an Internet so huge that most people only experience a fraction of what it has to offer.
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