Provide customers with product and/or service information
Identify, research, and resolve customer issues
Recognize, document, and report customer calls to supervisor
Recommended Education:
Prerequisite:
High school diploma or equivalent
Job Skills:
IC³ Certified
MOS Certified
Basic computer skills
Internet savvy
Professional verbal and written communication
Type 30 wpm
Employment Opportunities:
Customer service representatives held about 2.2 million jobs in 2006. About 14 percent of customer service representatives were employed in administrative and support services. These workers were concentrated in the business support services industry (which includes telephone call centers) and employment services (which includes temporary help services and employment placement agencies).
Job Outlook:
Employment of customer service representatives is expected to increase 25 percent from 2006-2016, which is much faster than the average for all occupations. This occupation will have one of the largest numbers of new jobs arise, about 545,000 over the 2006-16 projection period. Customer service is very important to the success of any organization that deals with customers, and strong customer service can build sales, visibility, and loyalty as companies try to distinguish themselves from competitors.
The earning potential for a Customer Service Representative ranges between $10.73 - $17.40 per hour.
Reference: U.S. Bureau of Labor Statistics Occupational Outlook Handbook, 2008-09 Edition
To learn more about the program or to place an order:
E-mail: sales@learnkey.com
Phone: 1.800.865.0165
