Office and Administrative Support

Key Role

Office and administrative support personnel should have basic computer skills and knowledge to ensure that an organization’s information is handled efficiently. They are also responsible for storing, retrieving, and integrating information for dissemination to staff and clients.

Quick Facts

• Median Pay: $30,000-$33,000 per year
• Minimum Education: High school diploma or equivalent (recommended, not required)
• Should have a basic understanding of computers
• Careers available in many industries (hospitality, corporate, government, etc.)
• A wide range of new responsibilities may be added as technology expands

Job-Related Tasks

• Filing information
• Answering and directing phone calls
• Data entry
• Office support

Personal Characteristics and Talents

• Interpersonal communication skills
• Analytical skills
• Detail oriented
• Computer skills
• Organizational skills

Recommended Education

• High school diploma or equivalent
• Technical certifications
• Experience in related field

Career Opportunities

• Telemarketer
• Information Processor
• Data Entry Clerk
• Administrative Assistant
• Sales Support Staff

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition, Secretaries and Administrative Assistants, on the Internet at http://www.bls.gov/ooh/office-and-administrative-support/secretaries-and-administrative-assistants.htm (visited February 20, 2013).

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