Effectively deal with job stress, angry callers, and upset customers
Understand the impact of attitude in handling calls professionally
Provide customers with product and/or service information
Identify, research, and resolve customer issues
Recognize, document, and report customer calls to supervisor
Recommended Education:
Prerequisite:
High school diploma or equivalent
Job Skills:
IC³ Certified
MOS Certified
Basic computer skills
Internet savvy
Professional verbal and written communication
Type 30 wpm
Employment Opportunities:
There are currently over 45,000 call centers in the U.S. and over 2 million agent positions. However, this field of work is extremely competitive due to a combination of self service technologies, and offshore outsourcing. Applicants must keep up with the changes in technology to stay competitive within this market.
Job Outlook:
Employment of call center specialists is similar to customer service representatives in that these positions are very important to the success of any organization that deals with customers, and strong call centers can build sales, visibility, and loyalty as companies try to distinguish themselves from competitors.
The earning potential for a Call Center Specialist ranges from $8.00 - $15.00 per hour.
Reference: U.S. Bureau of Labor Statistics Occupational Outlook Handbook, 2008-09 Edition
To learn more about the program or to place an order:
E-mail: sales@learnkey.com
Phone: 1.800.865.0165
