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A+ (220-901 and 220-902) Series

A+ (220-901 and 220-902) Series

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A+ (220-901 and 220-902) Series

0 Sessions -
31 Hours of Interactive Training

LearnKey's A+ (220-901 and 220-902) Series include the nine domains that are covered in A+ exams 220-901 and 220-902. This series thoroughly covers the objectives in each domain and will prepare students for A+ exams 220-901 and 220-902. ____________________________________________________ Included with the purchase of this series are two project workbooks (one for 220-901 and one for 220-902). With over 400 total pages of practice exercises consisting of hands-on labs, conceptual design exercises, and troubleshooting exercises, all with the purpose of sharpening your skills in preparation for the two A+ exams. The workbooks map directly to the video portion of this series, thus making it easy for you to get the right kind of training and practice for each exam objective.

Benefits
  • Gain the skills and confidence required to successfully obtain your A+ certification
  • Interactive labs and hundreds of pre/post test questions covering all exam objectives
  • View your online courseware anytime, anywhere

A+ (220-901) Domain 1: Hardware Course
Session 1

Section A: Introduction to A+

  • A+

Section B: The BIOS

  • Examine the BIOS on a PC
  • BIOS Tour
  • BIOS Configurations
  • BIOS Diagnostics and Monitoring
  • BIOS Flash Update
  • Solve a BIOS Issue

Section C: Everything about Motherboards

  • Motherboard Sizes
  • Expansion Slots
  • Slots and Sockets
  • Chipsets
  • CMOS Battery
  • Power Connectors
  • Fan Connectors
  • Front/Top Panel Connectors
  • Bus Speeds

Section D: RAM Features

  • RAM Types
  • RAM Characteristics
  • RAM Compatibility

Section E: Install and Configure Expansion Cards

  • Obtain Drivers for Expansion Cards
  • Add a Video Card and Sound Card
  • Add a Network Card
  • Other Expansion Cards

Section F: Storage Devices

  • Install an Optical Drive
  • Magnetic Hard Drives
  • Hot Swappable Drives
  • Solid-State Drives
  • RAID Types
  • Tape Drive
  • Media Capacity

Section G: CPUs and Cooling

  • Socket Types
  • CPU Characteristics
  • CPU Cooling

Section H: PC Connection Interfaces

  • Physical Connections
  • Audio, Video, and Network Connections
  • Wireless Connections
  • Interface Characteristics

Section I: Install a Power Supply

  • Power Supply Connector Types
  • Power Supply Specifications

Section J: Custom PC Configurations

  • Choosing a Workstation

Section K: Display Devices

  • Types of Displays
  • Refresh Rates
  • Resolution
  • Brightness
  • Analog vs. Digital
  • Privacy/Anti-Glare Filters
  • Multiple Displays
  • Aspect Ratios

Section L: PC Connector Types

  • Display Connector Types
  • Display Cable Types
  • Device Cables and Connectors
  • Adapters and Converters

Section M: Peripheral Devices

  • Input Devices
  • Output Devices
  • Input and Output Devices

Section N: Install Printers

  • Add Printer Drivers
  • Share Printers
  • Remote Printing
  • Share Devices

Section O: Printer Technologies and Processes

  • Printers Overview
  • Laser Printer Parts
  • Laser Printer Process
  • Inkjet Printer Processes
  • Thermal Printer Processes
  • Impact Printer Processes
  • Virtual Printers

Section P: Printer Maintenance

  • Laser Printer Maintenance
  • Thermal Printer Maintenance
  • Impact Printer Maintenance
  • Inkjet Printer Maintenance

A+ (220-901) Domain 2: Networking Course
Session 1

Section A: Networking

  • Introduction to Networking

Section B: Network Cables and Connectors

  • Introduction to Cables
  • Twisted-Pair Cables
  • Crossover and Coaxial Cables

Section C: Cable and Connector Characteristics

  • Fiber Characteristics
  • Twisted-Pair Characteristics
  • Coaxial Characteristics

Section D: TCP/IP Properties and Characteristics

  • IPv4 vs. IPv6
  • Binary and Decimal
  • IPv6 Addresses
  • Public and Private IP Addresses
  • APIPA
  • Static vs. Dynamic
  • Client-Side DNS and DHCP Settings
  • Subnet Masks
  • Subnet Classes
  • CIDR
  • Gateway

Section E: TCP and UDP

  • Ports
  • File Transfer and Encryption Ports
  • Remote Connectivity Ports
  • Email Ports
  • Protocols
  • TCP and UDP Differences

Section F: Wi-Fi Networking

  • Wi-Fi Standards
  • Wi-Fi Encryption Types

Section G: Install a SOHO Router

  • Configure Channels
  • Port Forwarding
  • Port Triggering
  • Set DHCP Role
  • Configure DMZ
  • Set NAT
  • Set QoS
  • Update Firmware
  • Configure UPnP

Section H: Internet and Network Types

  • Internet Connection Types
  • Fiber and Satellite
  • ISDN and Cellular
  • Tethering and Mobile Hotspots
  • Create a Mobile Hotspot
  • Network Types

Section I: Network Architecture Devices

  • Hubs, Switches, and Routers
  • Access Points and Modems
  • Bridges
  • Firewall
  • Patch Panel
  • Repeaters and Extenders
  • Ethernet and Power

Section J: Networking Tools

  • Cable Tools
  • Tone Generator and Probe
  • Wi-Fi Analyzer

A+ (220-901) Domain 3: Mobile Devices Course
Session 1

Section A: Mobile Devices

  • Introduction to Mobile Devices

Section B: Install and Configure Laptop Hardware

  • Expansion Options
  • Install Memory
  • Install a Hard Drive
  • Other Installations

Section C: Laptop Display Components

  • Mobile Display Types
  • Media Components
  • Mobile Device Microphones
  • Inverters and Digitizers

Section D: Laptop Features

  • Function Keys
  • Docking Station
  • Rotating/Removable Screens

Section E: Other Mobile Devices

  • Tablets, Phablets, and Smartphones
  • Mobile Device Gestures
  • Wearable Devices
  • GPS

Section F: Mobile Connections and Accessories

  • Mobile Device Connection Types
  • Mobile Device Accessories

A+ (220-901) Domain 4: Hardware and Network Troubleshooting Course
Session 1

Section A: Hardware and Network Troubleshooting

  • Troubleshooting Introduction

Section B: Common Hardware Problems

  • Hardware Problems
  • Startup Problems
  • Startup Connector Problems
  • POST Problems
  • Common PC Problems
  • Problems on a Running Machine
  • Troubleshooting Fans
  • Tools for Hardware Problems
  • Computer Tools
  • Temperature Monitoring Software

Section C: Common Hard Drive Problems

  • Single Hard Drive Symptoms
  • RAID Problems
  • Hard Drive Tools
  • DISKPART and CHKDSK
  • FORMAT
  • Recycle Bin
  • File History
  • Defragment Drive

Section D: Common Display Problems

  • Troubleshooting Monitors

Section E: Network Problems

  • Connectivity Problems
  • Speed Problems
  • Hardware Tools

Section F: Command Line Tools

  • PING Command
  • Output PING to a Text File
  • IPCONFIG Command
  • TRACERT Command
  • NETSTAT Command
  • NBTSTAT Command
  • NET Command
  • NETDOM Command
  • NSLOOKUP Command

Section G: Mobile Device Problems

  • Mobile Display Problems
  • Video Problems
  • Mobile Power Problems
  • Mobile Connectivity Problems
  • Mobile Performance Problems
  • Disassembling Processes

Section H: Troubleshooting Printers

  • Physical Printing Problems
  • Printing Paper Problems
  • Software Printing Problems
  • Printer Tools

Section I: Test Prep Tips

  • Study Tips
  • Acronyms
  • Test-Taking Tips

A+ (220-902) Domain 1: Windows Operating Systems Course
Session 1

Section A: Introduction to A+ Part Two

  • How to Take This Course

Section B: Windows Vista and 7 Features

  • 32-Bit vs. 64-Bit
  • Processor Requirements
  • Aero
  • Gadgets Feature
  • User Account Control
  • BitLocker
  • Shadow Copy
  • File History
  • System Restore
  • ReadyBoost
  • Compatibility Mode
  • Easy Transfer
  • Administrative Tools
  • Windows Defender and Firewall
  • Action Center
  • Event Viewer
  • Control Panel Views
  • File Structure and Paths
  • Virtual XP Mode

Section C: Windows 8 Features

  • Side-by-Side Apps
  • Metro UI
  • Pinning
  • OneDrive
  • Windows Store
  • Multi-Monitor Taskbars
  • Charms
  • Start Screen
  • PowerShell
  • Live Sign In and Action Center
  • Upgrade Paths
  • Windows Anytime Upgrades
  • Compatibility Tool

Section D: Operating System Installations

  • Boot Methods
  • Upgrading Windows
  • Clean Windows Installation
  • Finishing an Upgrade
  • Finishing a Clean Installation
  • Installation Types
  • Basic and Dynamic Partitions
  • Primary and Extended Partitions
  • File System Types
  • Third-Party Drivers
  • Workgroup vs. Domain Setup
  • Time, Date, Region, Language Settings
  • Driver Installation
  • Windows Update
  • Factory Recovery Partition
  • Boot Drives and the Correct Partitions

A+ (220-902) Domain 1: Windows Operating Systems Course
Session 2

Section A: Command Line Tools

  • IPCONFIG
  • IPCONFIG vs. IPCONFIG /ALL
  • CLS and CD
  • ECHO
  • PING
  • Wildcards
  • TASKLIST and TASKKILL
  • SHUTDOWN
  • BOOTREC
  • File and Folder Commands
  • COPY Commands
  • XCOPY
  • ROBOCOPY
  • Disk Commands
  • Group Policy
  • DIR Command
  • EXIT and HELP Commands
  • EXTRACT Command
  • Administrative Command Prompt

Section B: Microsoft Operating System Tools

  • Administrative Tools
  • Local Users and Groups
  • Local Security Policy
  • Performance Monitor
  • Services
  • System Configuration
  • Task Scheduler
  • Component Services
  • Data Sources
  • Print Management
  • Windows Memory Diagnostic
  • Windows Firewall with Advanced Security
  • MSCONFIG
  • Task Manager
  • Disk Management
  • Mount a Drive to a Folder
  • Extend a Partition
  • Split and Shrink a Partition
  • Change a Hard Drive Letter
  • Add Drives
  • Initialize a Drive and Allocation
  • Create a Storage Space
  • Data Migration Tools
  • Windows Easy Transfer

Section C: System Utilities

  • Regedit
  • Command
  • Services
  • MMC
  • MSTSC
  • Notepad
  • Explorer
  • MSINFO32
  • DXDIAG
  • Defrag
  • System Restore
  • Windows Update

A+ (220-902) Domain 1: Windows Operating Systems Course
Session 3

Section A: Windows Control Panel Utilities

  • Internet Options
  • Display Settings
  • User Options
  • Folder Options
  • System Options
  • Remote Settings
  • Windows Firewall
  • Power Options
  • Power States
  • Programs and Features
  • HomeGroup
  • Devices and Printers
  • Sound
  • Troubleshooting
  • Network and Sharing Center
  • Device Manger

Section B: Windows Networking

  • HomeGroups, Workgroups, and Domains
  • Network Shares and Mapping Drives
  • Administrative Shares
  • Printer Sharing and Mapping
  • Establish Network Connections
  • Proxy Settings
  • Remote Desktop Connection
  • Remote Assistance
  • Home, Work, and Public Network Settings
  • Firewall Settings
  • Alternate IP Addresses
  • Network Card Properties
  • Power Management

Section C: Windows Maintenance Procedures

  • Best Practices
  • Maintenance Tools

A+ (220-902) Domain 2: Other Operating Systems and Technologies Course
Session 1

Section A: Other Operating Systems and Technologies

  • Introduction

Section B: Mac and Linux Operating Systems

  • Mac Best Practices
  • Create a Backup
  • Disk Maintenance
  • System Updates
  • Mac Tools
  • Screen Sharing
  • Multiple Desktops
  • Keychain
  • Spotlight
  • iCloud
  • Gestures
  • Finder and Remote Disk
  • Boot Camp
  • Dock
  • Linux Commands
  • Linux File Commands
  • Linux Administrative Commands

Section C: Client-Side Virtualization

  • Purpose of Virtual Machines
  • Resource Requirements
  • Emulator Requirements
  • Security Requirements
  • Network Requirements
  • Hypervisor

Section D: Basic Cloud Concepts

  • Software as a Service
  • Infrastructure as a Service
  • Platform as a Service
  • Cloud Types
  • Rapid Elasticity
  • On-Demand Computing
  • Resource Pooling
  • Measured Service

Section E: Network Services

  • Server Roles
  • Server Types
  • Internet Appliances
  • Legacy and Embedded Systems

Section F: Mobile Operating System Features

  • Android, iOS, and Windows
  • App Sources
  • Screen Orientation and Calibration
  • GPS and Geotracking
  • Wi-Fi Calling
  • Launcher
  • Virtual Assistant
  • Software Development Kits
  • Emergency Notification

Section G: Mobile Device Connectivity and Email

  • Hotspots
  • Tethering
  • Airplane Mode
  • Enable Bluetooth and Pair Devices
  • Test Bluetooth
  • Corporate Email Configuration
  • Commercial Provider Email Configuration
  • PRI Updates
  • Radio Firmware
  • VPN

Section H: Mobile Device Synchronization

  • Types of Data to Synchronize
  • Synchronization Methods
  • Mutual Authentication
  • Software Requirements on a PC
  • Connection Types for Synchronization

A+ (220-902) Domain 3: Security Course
Session 1

Section A: Security

  • Introduction

Section B: Common Threats and Vulnerabilities

  • Malware
  • Phishing
  • Spear Phishing
  • Spoofing
  • Social Engineering
  • Shoulder Surfing
  • Zero Day Attack
  • Zombie/Botnet
  • Password Attacks
  • Non-Compliant Systems
  • Security Violations
  • Tailgating
  • Man-in-the-Middle

Section C: Prevention Methods

  • Door Locks and Mantraps
  • Physical and Document Security
  • Digital Security
  • Password Security
  • Directory Permissions
  • Ports and Connections
  • Authentication
  • Other Digital Security Factors
  • User Education
  • Principle of Least Privilege

Section D: Windows Security Settings

  • Users and Groups
  • NTFS vs. Share Permissions
  • Shared Files and Folders
  • System Files and Folders
  • User Authentication
  • Running Programs as Administrator
  • BitLocker
  • BitLocker To Go
  • Encrypted File System

Section E: Workstation Security

  • Password Best Practices
  • Account Management
  • Screen Lockout
  • Disable AutoPlay
  • Data Encryption
  • Patch and Update Management

Section F: Mobile Device Security

  • Screen Locks
  • Remote Wipes
  • Locator Applications
  • Remote Backup Applications
  • Failed Login Attempts Restrictions
  • Antivirus/Antimalware
  • Patching/OS Updates
  • Biometric Authentication
  • Full Device Encryption
  • Multifactor Authentication
  • Authenticator Applications
  • Trusted and Untrusted Sources
  • Firewalls
  • Policies and Procedures

Section G: Data Destruction and Disposal

  • Physical Destruction
  • Recycling and Repurposing Best Practices

Section H: Securing SOHO and Wireless Networks

  • Securing Wireless Networks
  • Changing Default Settings
  • MAC Filtering
  • Assigning Static IP Addresses
  • Firewall Settings
  • Port Forwarding and Mapping
  • Disabling Ports
  • Content Filtering
  • Updating Firmware
  • Physical Security

A+ (220-902) Domain 4: Software Troubleshooting Course
Session 1

Section A: Software Troubleshooting

  • Software

Section B: PC Operating Systems Troubleshooting

  • Boot Failures
  • Service Failures
  • Files and Extensions
  • Multiple Monitor Alignments
  • Spontaneous Shutdowns
  • Missing DLL Message
  • Device Fails to Start
  • Compatibility Error
  • Other Operating System Issues
  • Linux and Mac Issues
  • Slow System Issues
  • Recovery Tools
  • Windows Tools
  • Create a Repair Disc
  • More Windows Repair Tools
  • Logs and Recovery Tools

Section C: PC Security Issues

  • Common Security Symptoms
  • Security and Performance Symptoms
  • Configure Junk Mail Folder
  • Hidden Folders and Changed Permissions
  • Security Tools
  • System Restore
  • Event Viewer and MSCONFIG
  • Refresh the PC
  • Safe Boot Options
  • Malware Removal Best Practices

Section D: Mobile OS and Application Issues

  • Common Mobile Device Symptoms
  • Connectivity Issues
  • Mobile Device Tools
  • Close Running Apps and Force Stop
  • Resetting to Factory Defaults
  • Uninstall and Reinstall Apps
  • Adjust Configurations and Settings

Section E: Mobile Security Issues

  • Application Issues
  • Unauthorized Access Issues
  • Mobile Security Tools

A+ (220-902) Domain 5: Operational Procedures Course
Session 1

Section A: Operational Procedures

  • Introduction

Section B: Safety Procedures

  • Equipment Grounding
  • Component Handling and Storage
  • Toxic Waste Handling
  • Personal Safety and Lifting Techniques
  • Cable Management
  • Safety Goggles and Air Masks
  • Regulation Compliance

Section C: Environmental Impacts

  • Material Safety Data Sheet
  • Temperature, Humidity, and Ventilation
  • Power Surges, Brownouts, Blackouts
  • Airborne Protection
  • Dust and Debris
  • Local Regulation Compliance

Section D: Prohibited Content and Privacy

  • Incident Response
  • Licensing
  • Personally Identifiable Information
  • Corporate Policies and Best Practices

Section E: Communication and Professionalism

  • Proper Language
  • Positive and Confident Attitude
  • Active Listening
  • Cultural Sensitivity
  • Be on Time
  • Avoid Distractions
  • Difficult Customers
  • Expectations and Communication
  • Customers and Confidential Material

Section F: Troubleshooting Theory

  • Corporate Policies to Consider
  • Identify the Problem
  • Establish a Theory of Probable Cause
  • Test the Theory
  • Establish and Implement a Solution
  • Verify Full System Functionality
  • Document Findings, Actions, Outcomes

Section G: Exam Preparation

  • Test Tips
  • Practice Test Questions