Learn how to become an active listener when communicating with clients and customers on the phone.

In the Telephone Communication Series from LearnKey, Customer Service Representatives will learn the six factors of professionalism, as well as a step-by-step collection process. Learn the importance of effective telephone techniques and how to become an active listener. Series includes five complete courses: Call Center Success, Telephone Collections, The Business of Listening, The Power of Telephone Courtesy (new), and The Rewards of Telephone Courtesy (new). Telephone Communication Series (NEW) Crisp, Kantola, 1ML, and Receivable Management Services (RMS)
Benefits • Improve your reputation with a highly skilled staff.
• Improve your collection rate and increase your bottom line.
• Extract important details from every message and interaction. Related Courses    6 Session / 9 Hours
   Product ID # 062158
   Single user price: $715.00

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Career Tracks
Certification Tracks "This course from LearnKey was amazing! I made it through all of the training in a week. The experts really know their stuff. This will be very useful information the rest of my life. Thanks again! "

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