Telephone Communication Series - New 2009

In the Telephone Communication Series from LearnKey, Customer Service Representatives will learn the six factors of professionalism, as well as a step-by-step collection process. Learn the importance of effective telephone techniques and how to become an active listener. Series includes five complete courses: Call Center Success, Telephone Collections, The Business of Listening, The Power of Telephone Courtesy, and The Rewards of Telephone Courtesy.


  • Improve your reputation with a highly skilled staff
  • Improve your collection rate and increase your bottom line
  • Extract important details from every message and interaction

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Product ID # 062158
Made in the USA

Single user price: $715

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