Listening Under Pressure

Expert Kantola  .

It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization. In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. You'll learn how three specific listening skills can soothe upset customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions. Once you've mastered these crucial skills, great customer service will be second nature.

Benefits

  • Features stories dealing with challenges found in customer service
  • Test prep questions from online training
  • View your online courseware anytime, anywhere

Related Courses:

Workplace Ethics
Dealing with the Irate Customer
Managing the Workplace Bully

1 Sessions / 1 Hour
Product ID # 062951
Made in the USA




Single user price: $169



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