When launching the training from your CD or Media Point, you get a white screen that may or may not have an error icon in the bottom left hand corner of the screen

Detailed Information:

This issue is caused by something in Adobe Flash Player not liking the Active X control for Flash on your computer.

It will come up to a White screen and go no further

Solution:

Here is what you need to do for the White Screen Issue for each computer affected
1. Click on Start
2. Click on Control Panel
3. Double Click on Add/Remove Programs
4. Click on Remove for the Adobe FlashPlayer ActiveX – Should automatically delete
5. Close Control Panel and Add/Remove Program Windows after it deletes
6. Log back in and launch your training again
7. Watch the training window
8. You may get a tan bar at the top asking about installing Active X – Right Click and choose Install
9. Adobe Flash Player installer will come up – Click on Install
10. Screen will flicker while it installs and then will automatically start playing the Flash videos after it is done