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Customer Service SeriesExperts Dru Scott , Rebecca L. Morgan
Quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome. This series pinpoints the skills that will make every employee aware of the importance of excellent customer service.
- Gain trust from customers when their problems are solved.
- Learn skills necessary to create a positive customer experience.
- Grow your business by focusing on customer needs