Customer Service Counts

Expert Kantola  .

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well. In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Benefits

  • Features stories dealing with customer service in varying situations
  • Test prep questions from online training
  • View your online courseware anytime, anywhere

Related Courses:

ART of Customer Service
Dealing with the Irate Customer

1 Sessions / 1 Hour
Product ID # 062891
Made in the USA




Single user price: $189



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