Do you want to increase customer loyalty? Learn to respond to each customer's needs in ways that both please your customer and build your organization. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Connecting with Customers through Customer Service
 •  Learn techniques that will increase customer satisfaction, even under tense or difficult circumstances
 •  Strengthen your ability to listen and evaluate customer needs
 •  Learn how to handle upset customers while staying professional
Related Courses Helping Customers through Quality Service
The Power of Telephone Courtesy
Giving and Receiving Criticism

   1 Session
   Product ID # 061628
   Single user price: $95.00

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"This course was outstanding! I really like the fact you can go back and review material that has previously been taught. I am going to tell everybody just how great a product LearnKey has."

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