"This course was outstanding! I really like the fact you can go back and review material that has previously been taught. I am going to tell everybody just how great a product L...
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Connecting with Customers through Customer Service CourseExpert Kantola .
Do you want to increase customer loyalty? Learn to respond to each customer's needs in ways that both please your customer and build your organization. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Course Time: 00:23:13
- Learn techniques that will increase customer satisfaction, even under tense or difficult circumstances
- Strengthen your ability to listen and evaluate customer needs
- Learn how to handle upset customers while staying professional
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