Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.
Calming Upset CustomersRebecca L. Morgan Benefits
• Gain skills to maintain composure in difficult situations.
• Benefit from open communication and conflict resolution.
• Gain trust from customers when their problems are solved.
Related CoursesCustomer Satisfaction Course Quality Customer Service Course
1 Session / 3 Hours
Product ID # 061308
Single user price: $99.00
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More InformationCourse Syllabus Career Tracks Certification Tracks"This course was outstanding. I am so uncomfortable with computers and it gave me a chance to revisit concepts as often as I needed to master them. I am thrilled I finally have a program that can help me gain the computer skills I need".
Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.
Calming Upset Customers
Rebecca L. Morgan
More Information
Course Syllabus
