Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Center Success program from LearnKey will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers - all while maintaining a positive attitude. Call Center Success Experts from LearnKey & 1ML
Benefits  • Improve customer service skills within your organization.
 • Enjoy a better reputation from having courteous employees.
 • Contribute to a more positive atmosphere in your organization. Related Courses Telephone Collections Course
The Business of Listening Course
   1 Session / 3 Hours
   Product ID # 071158
   Single user price: $145.00

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More Information Course Syllabus
Career Tracks
Certification Tracks "This course was outstanding! I really like the fact you can go back and review material that has previously been taught. I am going to tell everybody just how great a product LearnKey has."

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