Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Center Success program from LearnKey will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers - all while maintaining a positive attitude.Call Center SuccessExperts from LearnKey & 1ML Benefits
• Improve customer service skills within your organization.
• Enjoy a better reputation from having courteous employees.
• Contribute to a more positive atmosphere in your organization.
Related CoursesTelephone Collections Course Telephone Courtesy and Customer Service Course The Business of Listening Course
1 Session / 3 Hours
Product ID # 071158
Single user price: $145.00
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More InformationCourse Syllabus Career Tracks Certification Tracks"This course was outstanding. I am so uncomfortable with computers and it gave me a chance to revisit concepts as often as I needed to master them. I am thrilled I finally have a program that can help me gain the computer skills I need".
Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Center Success program from LearnKey will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers - all while maintaining a positive attitude.
Call Center Success
Experts from LearnKey & 1ML
More Information
Course Syllabus
