Administrative Support
Job Role
Administrative Support workers must have computer skills and knowledge to ensure the smooth and efficient handling of an organization's information.
Their main duties are performing and coordinating administrative activities and storing, retrieving, and integrating information for dissemination to staff and clients.
As technology continues to expand, office automation and organizational restructuring have led office support workers to assume a wider range of new responsibilities once reserved for managerial and professional staff.
Many administrative assistants:
• provide elearning and orientation for
new staff
• conduct research on the Internet
• operate and troubleshoot new
office technologies
• serve as an information manager for an office
• plan and schedule meetings and
appointments
• organize and maintain paper and
electronic files
• manage projects
• provide information to customers
and clients
Recommended Education
• On-the-job elearning and experience
• High school diploma
• Technical certifications
• Associate's Degree
• Bachelor's Degree or higher
Ref: U.S. Bureau of Labor Statistics
Occupational Outlook Handbook
2004 -05 Edition
What to Expect
Administrative Support employment prospects are most favorable for those with the best technical skills-in particular, expertise in appropriate computer software applications.
Those who enhance their skills with further education and elearning maintain a competitive edge to progress within their career field.
Administrative Support careers are in virtually every sector of industry such as government, wholesale and retail, manufacturing, schools, finance, insurance and healthcare.
Employment Opportunities
• Administrative Assistant
• Administrative Coordinator
• First-line Supervisor
• Customer Service Representative
• Telemarketer
• Sales Support Staff
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